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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Tasks, functions, deliverables, etc.Serve as the primary client contact for Service Level / other contracted Metrics and take responsibility for issue resolutionMonitor forecasted and actual Service Levels proactively and reactively using levers at disposalWork with other functions to ensure deliveryEscalation point for all verticalsRed Flag any issues to Accenture management Serve as lead point of contact for the client and the vendors General: Drive process improvements and planning Remain updated on current on client and Accenture business changes to ensure program compliance Maintain a detailed record of activities, actions and impacts Assess skills of IDO Specialists to determine and designate IDO Team LeadsTOP REQUIRED BEHAVIORS AND SKILLS Ability to operate autonomously and make decisions real-time that impact the business while staying within the confines of the Accenture/client agreement Demonstrated strong leadership skills, particularly with highly diverse teams Creative and enthusiastic approach to collaborative development of client relationships and opportunities Demonstrated strong structured problem solving abilities and intellectual aggressiveness Superior multi-tasking and prioritization skills Superior proactive communication skills with internal Accenture teams as well as client Ability to work effectively with other Internal teams Ability to establish credibility and build effective client relationships Ability to thrive in a high visibility and potentially high stress job Ability to make quick, high level impacting decisions Ability to see big picture and make decisions accordingly Possess solid understanding of business and how everything is con,
Keyskills :
development build business clientrelationship olving