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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Gems / Jewellery |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Responsibilities:
Ability to deliver the WOW feeling to our customers. Delivering Delightful Customer Experience will be the single largest goal of the Operations Manager.
Ensures order processing, delivery returns processing is handled on time and in line with customer needs to ensure a compelling customer experience is achieved.
Plans and coordinates movement of shipments between Mirraw, our vendors and our customers. Has understanding and experience with supply chain, payments, customer support, logistics and reverse logistics processes.
Identifying specific metrics or KPIs to measure customer experience. Some of these metrics would be ETA for order fulfillment and TAT for customer support.
Monitoring and measuring these metrics on a regular basis. Developing a strategy and executing the required changes/solutions to improve these on a continuous basis.
Pays keen attention to the voice of customers. Utilizes customer feedback to adapt and configure operations and processes accordingly in order to preferably not just fulfill but exceed customer expectations.
Passionate about online shopping with a genuine interest in Customer Service. Someone who would go that extra mile in helping customers gain satisfaction.
Excellent employee and customer relations skills. Can build and manage his own team, multi-task and work across functions.
Mandatory Essentials:
Previous experience in handling of at least 8-10 member team
Previous experience in handling multi-level hierarchy
Experience in handling Procurement from Vendor
Experience in last mile operations
High IQ
Great at People management
Required Skills Set:
Good Clear Communication
Potential to grow in role
Good excel knowledge
,Keyskills :
salesdelivery customer relationsmarketing managementsupply chain customer servicecustomer support