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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | SBU Head / CEO / Director |
| EmploymentType | Full-time |
Take complete ownership to support onboarding new clients and implementation in all Asia locations from Operations standpointWork with Implementation team to improve onboarding experience and define KPI & KRI for new and existing clientsSpearhead RTT (Ready To Transact process) & Post On-boarding Monitoring, co-ordinate and support client setup, Production Verification Test and Go Live monitoringPost Go Live review of KPIs and responsible for remediation and improvementClient Exceptions monitoring, escalation and solutioning; liaise with Product and Technology to implement solutionClient deal engagement and participate in client meeting / visit and CDMC deal reviewProvide weekly client scorecard to track client onboarding experience from front to backWork with Billing team on client billing set up, monitoring post production issues related to billing and continuous process improvementProvide co-ordination between the various business partners, including Client Implementation team, In-country Operations, Hub Operations, Product Management, Client Service etc., to ensure consistent transformation plan and seamless executionLead a team of professionals and build a cohesive team to deliver local, regional and global goals and objectivesBuild exceptional relationship with business partners and stakeholdersPresentation of business updates to Senior LOB Executives,
Keyskills :
salesdeliverycustomer relationsmarketingmanagementcontinuous process improvementclient billingclient meetingpost productionclient onboardingproduct managementcontinuous processprocess improvementclient service