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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | Customer Service (Domestic)Operations Management / Process Analysis |
| EmploymentType | Full-time |
Dear Candidate,Greetings of the day!We are Opening forOperations Manager - Voice ProcessResponsibilities -- Manage a team of AMs, SMEs, tele callers and support staff to drive and achieve targets as set by the business or clients.- Manage client and deliver on key metrics.- Run projects to improve sales/conversions.- Manage people related metrics such as shrinkage and attrition by driving employee engagement initiatives to motivate team members.- Staffing and Rostering.- Portfolio Management - Preparing Sales funnel, driving daily achievements, determining health of portfolio, portfolio analysis basis customer demographics.- Micro level daily tracking ofaccounts/ leadsalong with account level review on a daily basis- Take corrective measures with cross functional stakeholders against Internal process gaps if any impacting Portfolio / Process / Business Performance- Daily follow-ups/review on pending cases to maximize conversions.- To effectively manage all customer/ merchant related complaints and issues.Education -Graduate, Any specializationWork Experience -Minimum 1-year experience in Sales process as an OM preferably banking products.Essential Skills -Performance Management, Team Development, Team Motivation, Dialer Management, Excel.Regards,HR Team
Keyskills :
marketingcustomer relations dialer managementoperations management salesportfolio management managementdelivery