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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | IT Operations / EDP / MIS |
| EmploymentType | Full-time |
Position: ORM Manager- Managing a team of ORM representatives.- Ensuring all social queries are responded to by the ORM team of in the predefined TAT created by the brand team.- Ensure that the ORM team resolves all social queries within the predefined TAT.- Craft responses for standard queries.- Ensure quality and brand standard and brand guidelines being met for all responses standard or non standard.- Analyse and interpret responses coming in and craft reports based on these.- Comb through responses from multiple platforms and be able to identify actionable insights for the brand.- Take part in online reputation building activities initiated by the brand team across multiple platforms.- Collaborate with various teams to gain and maintain an in-depth understanding of the product.- Set up a reporting mechanism to create hourly, daily, weekly and monthly reports for ORM.- Possesses complete functional understanding of the brands handled by subordinate team members; own responsibility to manage execution and reporting.Qualifications & Experience Required:- Graduate or holder of UGC approved Diploma in Mass Media / Marketing Communication / Advertising or equivalent- Certification in Digital Media / SEO / SEM / Ecommerce will be added honours- Advanced knowledge of Social Media Channels, Digital Media and Online Reputation management is a must- Should be able to work under pressure, consistently meet tight deadlines and have an eye for detail- Have good interpersonal skills & the ability to communicate and collaborate effectively- Comprehensive knowledge and Hand-On experience in using Monitoring, response management and listening tools Like Radian6, Explic8, Social Mentions, Google Alerts, Synthesio, HootSuite, SocialBakers etc.- 5+ years of work experience with a brand, digital / social / advertising / creative / media agency- Have at least 3 years of experience working in a similar rolePsst tips on how you can beat the competition:If you can showcase your abilities to:Be self-driven / quick starterHave an ownership mindsetAggressively drive and deliver results,
Keyskills :
online reputation managementstock market social mediastock broking digital mediagoogle alerts online tradingmonthly reports