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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
About Business: Essential Banking deals with Personal Customers in the UK for Telephone Banking Solutions and helping them identify their needs through services. The process deals with any kind of query pertaining to personal banking like funds transfer, bill payments, balance checks, direct debit servicing, statement order and reviewing account transactions (Debit Credits). Providing [] About Business: Essential Banking deals with Personal Customers in the UK for Telephone Banking Solutions and helping them identify their needs through services. The process deals with any kind of query pertaining to personal banking like funds transfer, bill payments, balance checks, direct debit servicing, statement order and reviewing account transactions (Debit Credits). Providing alternate banking solutions to the customers, to make banking far easier, and help Barclays become The Go TO Bank as a part of our daily job. Overall purpose of role: o To effectively and efficiently respond to customer calls/ make outbound calls to customers, reply to their queries and resolve issues o To ensure the quality of output and accuracy of information is maintained Key Accountabilities: Deal with customer queries and ensure appropriate resolution is offered to be able to manage customer experience and NPS (Net Promoter Score) Handle customer requests with the support of clearly defined scripts and processes. Adhere to the Service Level Agreements specified by the client / process and ensure adherence to time schedules May have the authority to release and verify funds across a variety of systems used by the department. Deal with customers and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalate upwards if necessary Responsible for the management of own daily workload, to ensure telephone enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service and ensuring that all unresolved cases / queries are allocated to the respective areas Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customer Adhere to organisational wide information security policies and procedures. Assist Team Manager / Process Expert in administration of the section, including organising workflow, queue management and query resolution. Qualification: Any Graduate or Undergraduate with prior customer service experience. Very good voice communication skills with strong grasp of written spoken English language Salary: upto 5 lacs/ p.a. performance based monthly incentives.,
Keyskills :
insurance sales accounts banking ustomerexperience bankingsolutions englishlanguage informationsecurity customerservice spokenenglish queuemanagement servicelevel personalbanking directdebit