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Phone Banking Officer

1.00 to 10.00 Years   Mumbai City   06 May, 2019
Jabss International Hiring For Jabss International
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 2.0 - 4.0 Lakh/Yr
Industryanking / Financial Services
Functional AreaCustomer Service (Domestic)Customer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

A Leading Bank is hiring for employees for In-House Customer Experience Center (Inbound / Outbound Calling) on Bank Payrolls at Malad, Mumbai

  • Manage Inbound Calls & emails to service customers and make outbound calls where necessary.
  • Responds to customers queries, updates customers details.
Manages expectations & other related services offered by Bank to resolves any queries.Primary Purpose:* Ensure all complaints received from Clients are handled appropriately per prescribed procedures* Ensure accurate and timely servicing of all transactions with nil error rate* Ensure adherence to regulatory guidelines* Execute tasks (end-to-end) covering similar areas, which may be delegated* Communicate proactive with clients on all important mattersWill be required to actively engage with various parts of the Bank to achieve desired quality results.Service & OperationsCall Management / respond & resolve customers queries & other related services offered by RBL Bank Contact CenterTraining Assistance & Floor Mentoring whenever called upon.Real-Time floor Management as per necessity.Adhere to breaks/shifts in a timely manner as per schedule.Meet and exceed performance targets set by management.Use appropriate escalation methods.Perform all other duties assigned.Follow all floor policies and HR policies.Identify and qualify legitimate sales opportunities.QualityFollow appropriate procedures laid by the Quality team.Equip self with new products / procedures and updated policies.Meet quality assurance requirements and other key performance metrics.Monitor/ Review Calls as & when necessaryQualificationsGraduate with 50% + Marks in TYPost GraduateExperience / AgeMinimum 1-5 years of customer service experience in Banking, Credit Cards or Financial SectorExcellent Inbound Call Mgmt. Skills and Age < 28 YrsKnowledge of Preferred Customer Service Mgmt. would be an added advantage

Keyskills :
bankingtelebankingoperationstelecallingustomerinboundprocessphonebankingcallcenteroutboundcallcenterserviceoutboundtellecallingdomesticbpocontactcentervoiceskillsdomesticcalling

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