Policies & Processes Analyst - Wealth Callback

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role Responsibilities Daily activities:
• Pre Facto insurance calls
• Report download for Insurance & Investment Processed
• Identifying base for RM Coverage, Mandatory calls
• Initiate callback / SMS to identified base
• Download SMS revert files and update MI
• MIS update
• Call monitoring for various WM product.
Weekly activities:
• MIS to stakeholders
• Re-Conciliation for RM coverage & Mandatory Calls
• Follow-up for clearance of Open items
• Follow-up for closure of deviations identified
Monthly activities:
• Trend Analysis Initial Deviation (Investment & Insurance)
• Trend Analysis Final Deviation (Investment & Insurance)
• Trend Analysis Mandatory Non-Contactable (Investment & Insurance)
• Data submission for CST checks and various Risk Forum.
Any other activity that may be allotted as per the requirement of the organizationStrategy
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
Risk Management
• Abide by appropriate frameworks to guarantee that business is carried out within the Group s risk appetite and relevant risks are appropriately managed in conjunction with line managers other stakeholders.
• Ensure compliance with the highest standards of regulatory conduct and compliance standards and practices as defined by internal and external requirements. This includes compliance with regulations and guidelines on Sanctions, Anti-Money Laundering (AML), and Environmental and Social Risk Management (ESRM).
• Abide by the Group s values and code of conduct and foster a robust culture to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.
• Ensure that Risk Management matters that are brought to the job holder s attention are subject to direct remedial action and/or ensure adequate reporting to the relevant superiors and/or Risk Committees.
• Do what is right in order to avoid reputational risks and operational losses
Governance
• Ensure relevant systems and controls pertaining to the role remit are in compliance with Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Operational Risk, Technology and Operations, Finance and Reputation
• Ensure adherence with the following Regulatory Compliance policies and processes (as is applicable):
  • Anti-Money Laundering (AML) and all applicable money laundering prevention procedures
  • Maintain Documentary standards
  • Data Confidentiality
  • Cross-Border Policy
  • Sanctions
  • Environmental and Social Risk Management (ESRM)
  • Anti-Bribery and Corruption (ABC)
  • Embed the Group s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture
  • Engage with all audit report findings and ensure feedback is acted upon
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Business to achieve the outcomes set out in the Bank s Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.*
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• CPBB and Wealth team
Our Ideal Candidate Qualifications & Skills
• Should have at least 2-3 years of experience in Service.
• Hands on working Knowledge in MS Excel and MS Word
• Good knowledge on banking business
• Managing and motivating the team
• Stakeholders management
• AMFI and IRDA certification will be an added advantage.
Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
audit reportrisk managementcode of conductcrime preventioncontinuous improvement