Position opened for Senior Manager, COB

Job Description

* The Role Responsibilities Strategy
• Awareness and Understanding on the Group AML, Sanctions and CDD Procedures.
Business
• Awareness on the Retail and Business Banking CDD Operations
Processes
• Supports and involves in change management plans in achieving mutual objectives to manage change.
• To provide support for UAT / UVT during any workflow changes and Field level validations.
• Should be well-versed on the money laundering and CDD policies and procedures.
• Able to perform CDD related work which may not be straight forward and repetitive.
• Participate in the discussion on any system changes / projects and provide inputs.
• Able to identify opportunities to automate repetitive logic based manual activities.
• To have a sense of urgency in meeting deliverables in TAT and Accuracy.
• Keeps up to date with changes to products and CDD, AML processes.
• Give inputs from ground level after understanding the big picture.
• Possesses and applies technical expertise to his area of work.
• To perform the assigned activities on time with no errors.
• Should possess good knowledge on CDD processes.
• Has good understanding of processes and products.
• Perform independent activities concurrently.
• Open to suggestions and experimentation.
Process Management
• Identify and eliminate process waste (excessive movement and transportation, wait time, defects, underutilized people / resources and non value added processing steps).
• Review the process e2e and update in the share point for any further opportunity / defects in the process.
• Makes decisions on area of control and can identify issues that need to be escalated.
• Ensure updated DOI s and end to end system / process manual on a regular basis.
• To conduct process review to eliminate the non-value added processing steps.
• To perform periodical KCSA checks to check on process adherence.
• Drive the team on the sense of urgency for change.
• Analyses and remedies inefficiencies in processes.
• Advises on multiple processes and trains staff.
• Assess process health through key metrics.
Capacity Planning
• Comprehensively describes approach to capacity management and reasons behind it, and applies this approach across a broad range of platforms while taking ownership for their capacity management.
• Ability to categorize and to quantify the work plans to suit the SLA requirements.
• Displays flexibility in altering plans to achieve objectives or adapt to situations.
• Develop capacity model for projection of FTE requirements.
• Review cycle times for correctness of input.
• Defines and mitigates capacity risks.
Behavioural Capabilities Precision Accuracy
• Create an error free culture by leveraging behavioural recognition, system requirements and other pressure points.
• Possesses ability to differentiate between quality and excellence in the real time BAU activities.
• Executes tasks and assignments accurately within team and self.
• Create a collaborative mindset towards driving quality work.
• Able to provide solutions and ideas to bring down errors.
Client Centric
• Is able to serve customer with high quality service within boundaries of policies and procedures without compromising on mandated procedures and able to convince customers on exceptions.
• Good understanding of customer s requirements and whats generally offered by other similar set-ups.
• Is courageous to communicate to the customer on negative trends of service and actual root causes.
• Able to generate improvement ideas from indicators and drive the team to achieve same.
• Takes ownership of team goals and organizational goals in addition to their own.
• Is able to network with customers and able to manage expectations.
Communication
• Possess ability to understand differences in the target audience and accordingly modifies the communication style across differing cultures.
• Be spontaneous in communication and handle criticisms effectively.
• Shares critical information in a timely and effective manner.
• Possess negotiation skills to achieve common goals.
• Displays ability to train on communication skills.
Problem Resolution
• Able to identify and highlight both obvious and underlying problems and identify / implement actions to resolve same.
• Able to guide team members in managing problems and apply controls to minimize recurrence.
• Uses tools such as flow charts, Fish Diagram, etc to disclose meaningful patterns in data.
• Be sensitive to cultural differences so that there are no conflicts based on diversity.
• Able to handle conflicts through negotiation, collaboration and accommodation.
• Risk Takers and push back, when warranted.
• Drives an environment for finding solutions.
• Involve stakeholders in managing issues.
• Mentors others to be solution oriented.
• Take courageous decision.
Managerial Capabilities Stakeholder Management
• Know your stakeholders and their goals
• Instill in your team a customer centric approach and develop a no-tolerance approach toward sloppy customer interactions.
• Constantly engage stakeholders in any changes envisaged and Manage expectations and concerns.
• Able to deliver meaningful MIS on areas of vital interest to stakeholders.
• Serving on committees with members from across different functions.
• Be a central bridge between stakeholders and the team.
• Attending professional / trade association meetings.
People Management
• Sponsors and develops (e.g. coaches, mentors) key employees to build bench strength and ensure adequate succession planning.
• Develops and implements strategies to build the capability and performance of employees at team and Business Unit levels.
• Ability to demonstrate integrity and encourage positive self regulation of ethical behaviour.
• Allocate resources effectively to maximize efficiency and effectiveness of a unit
• Ability to negotiate performance ratings and have courageous conversations.
• Builds teams using appropriate structures e.g. cross-functional, project team.
• Develops short and long term career development plans with employees.
• Successfully identifies, develops and retains talented individuals.
• Ability to ensure people engagement as evidenced by My Voice.
• Ability to work with matrix reporting relationship.
• Uses diversity as a strategic tool for business.
Change Management
• Clearly communicates and develops shared reasons for change initiatives, mobilizes commitment, introduces changes to systems and structures and actively monitors progress.
• Creates clear accountability for change in measurable terms and integrates it into performance management.
• Analyses and evaluates the success, failure and risk in the change process at a business or country level.
• Able to convince others of the need to change and instill in team the sense of urgency for change.
• Able to contribute to the design of business process change and facilitate the changes required.
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Keyskills :
financesalesltdmisaccountancykeeping things simpleenvironmental impact assessmentflow charts