Posting for the Quant Analytics Associate

Job Description

Job Details Organization Description Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction. Employer Description Chase is a leading financial services firm, helping nearly half of America s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the WELL Health-Safety Rating for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.Equal Opportunity Employer/Disability/Veterans Job Description About Data & Analytics: CCB s Data & Analytics Team unifies data and analytics talent across Chase to responsibly leverage data to build competitive advantages for our businesses with value and protection for customers. The team encompasses a variety of data and analytics disciplines, from data governance and data strategy / partnerships to reporting, data science, data visualization and machine learning, and are actively engaged in ensuring impact at the front-line and for our customers through Sales, Marketing and Operations transformations. We have a strong partnership with our dedicated Technology partners, who provide us with our cutting edge data and analytics infrastructure. Joining CCB Data & Analytics means you sit in the engine that powers Chase with insights, providing an opportunity to materially impact both our customer and business outcomes. The team also offers significant learning and mobility opportunities for career development and future growth. Position Overview: Chase is on a mission to deliver a customer-obsessed experience by improving clock speed and providing first-class customer interactions. Across the organization, we are all committed to transforming the way we work and how we deliver value against our business objectives. We favor rapid, iterative design to once and done project work and prefer new design to improving on the status quo, all in a way that allows us to plug and play instead of depending on outdated technology builds.To achieve that mission, we have launched cross-functional customer journey teams that enable us to continuously design, deliver and validate new functionality and foster an environment where we can quickly improve the customer experience.The Anti-Money Laundering (AML) / Know Your Customer (KYC) Data & Analytics team (within the CCB Data & Analytics organization) is looking for a talented, highly motivated individual with strong data analysis and strategic thinking skills to support advanced analytics projects across Operations functions, channels and products. The AML/KYC Data & Analytics team is responsible for building out subject matter expertise of AML/KYC data and leveraging it to: (1) derive insights for overseeing operational processes, (2) pre-emptively detect issues before the 2nd and 3rd lines of defense, and (3) develop and implement innovative strategies and advanced analytics solutions to aid in reducing risk exposure for the Firm. We work collaboratively with all sub-Line of Business and functional area teams across CCB. The individual will assist with and/or lead initiatives focused on improving the customer experience, through the flow of complete, timely and accurate KYC data and information that adheres to and complies with the Global AML/KYC Standards, thereby reducing risk to the Firm. S/he will be involved in all phases of the analytics lifecycle, including documenting data lineage, analysis scoping, data development, hypothesis development, data analysis, code generation to facilitate the query of various datasets and schemas, generating insights, developing and delivering presentations of findings. Our team s projects range from simple trend analysis to cross-channel analysis to prescriptive analytics. The common theme of all the projects is data mining, business judgment and collaboration to improve the customer experience while reducing risk. Responsibilities:
• Support & lead partnerships with key Ops stakeholders and Ops Product groups with strong understanding of business drivers, underlying data and processes
• Support demand mitigation programs by providing data and analytics leadership across the servicing organization
• Lead development and reporting of Ops performance metrics & KPIs. Use analytical tools such as trend analysis, segmentation, optimization, and other techniques to improve business function performance.
• Analyze customer interactions and events across a variety of channels (calls, branch, online, mobile) to better understand customer journeys and friction points
• Manage multiple deliverables focused on gaining insight into various issues and questions that often arise through our current monitoring processes as well as enhancing existing monitoring processes
• Contribute to business cases, construct test designs, and identify populations for pilot programs; analyze program performance and derive insights to help inform future customer strategies
• Prepare and deliver presentations summarizing sharp insights and conclusions, often for executives, in regularly-scheduled analytics meetings chaired by the analyst in this role
• Support the creation of dashboards and visualizations to measure the impact of implemented products and provide management with self-service tools to explore and report on current trends of key metrics
• Embrace a growth and learning mindset; curious and creative; collaborative, team-oriented and client-focused; motivated by business and technical challenges
Qualifications and Required Skills:
• 5+ years of related experience
• Bachelors degree in a quantitative or related field required
• Graduate degree in a related field preferred
• Hands-on experience with SQL and Tableau
• Understanding of Alteryx, Hadoop, Hive, Spark, Impala, Sqoop, RDBMS, Trifacta is preferred
• Required skills SQL and Tableau
• Familiarity with data mining, statistical modeling, machine learning and other advanced analytics methods
• Hands-on experience writing code and automating processes to source, transform and analyze data from multiple sources including structured and unstructured data preferred
• Experience delivering analytics solutions following an Agile (Scrum or Kanban) methodology
• Collaborate with the Area Product Owners to formulate quantifiable goals for measurement; advise on strategies and experimentation required to achieve business goals
• Able to communicate effectively with Senior leaders to enable collaboration, decision-making, and transparency, with great presentation skills
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Keyskills :
code generationfinancial goalsenterprise databusiness loanssubject matter expertisedata governancedata solutionsthinking skills