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Principal , Program Management

8.00 to 12.00 Years   Mumbai City   27 Feb, 2020
Haptik, Inc
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Lead and groom a team of Program managers to ensure all projects are delivered in time with highest levels of quality.
  • Ensure adoption and evolution of overall process from Sales and Solutioning to Dev, QA, and UAT.
  • Rigorously follow up with clients to unblock internal teams, right from requirement gathering, dependency identification and closure.
  • Be a champion of communication and clearly communicate project deliverables, timelines, status and dependencies on a regular basis.
  • Work with multiple stakeholders across development, platform and ML teams to ensure optimal solutions in designing and delivery of high quality bots.
  • Work closely with customer success team to ensure continuous improvement of bots ensure customer satisfaction.
  • Plan out development roadmap for the enterprise development team and provide relevant insights to the platform owners for further improvement.
  • Build deep relationships with clients and be the go- to- person for all client requests and escalations.
Requirements
  • 8- 12 years of experience as a Delivery head / Project Manager, preferably on an Enterprise / SAAS product.
  • Strong understanding of the enterprise internet ecosystem. Previous experience of working in Chatbots / AI domain a plus.
  • Bachelor s/Master s Degree in Engineering from a Tier 1 institute like IIT, BIT, NIT, etc. or US/UK.
  • Experience working in startups or successful entrepreneurial adventures.
  • Strong problem solving and analytical skills.
  • Self- driven, Multi- tasker, Comfortable with a fast- paced, always- on, highly ambiguous environment.
,

Keyskills :
evolution requirementgathering business enterprisedevelopment analytical programmanagers analyticalskills qa saas adoption enterprisebusiness management programmanagement ml customersatisfaction sales problemsolving enterprise continuous

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