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Process Excelllence

6.00 to 11.00 Years   Mumbai City   08 Dec, 2022
Skywings Advisors Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaQuality (QA-QC)
EmploymentTypeFull-time

Job Description

    -Responsible for creating & driving a culture of Quality & Continuous Improvement and successful delivery of all Lean Six Sigma projects across vertical/s within the allocated budget, resource, and time constraints.-Identify improvement opportunities in client facing business / support processes through various methods eg. customer demand, gathering Voice of the Customer, developing CTQs, journey mapping and benchmarking. -Plan to utilize all levers of CI / Transformation eg. Lean , Six sigma, Analytics, Technology , Automations etc.-Plan and deliver CI / Transformation Projects to meet the objectives and efficiency targets as per business / client needs -Program management of LSS projects utilising the DMAIC / Lean system to ensure effective outcomes and appropriate governance.-Guide, direct, maintain and monitor all activities associated with the successful application Quality & Continuous Improvement-Engaging with Operational teams by means of mentorship that improves client processes and drives client value-Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive efficiency in critical business processes.-Build relationships to support identification, review, prioritization, and execution of key improvements opportunities/projects to drive -results-Provide a leadership role, must be capable of leading the Team on a continuous journey of sustained improvement.-Support continuous improvement efforts to meet and exceed customer requirements in a fast-paced environment.-Ability to motivate and constructively deal with employees and clients at all levels.

Keyskills :
master black beltmbb

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