Process Manager - Digital Analytics - Implementation

Job Description

Process Manager - Digital Analytics - Implementation - Mumbai locationShift Timings - EMEA SHIFT (1 P.M to 10 P.M.) | Management Level - Analyst | Travel Requirements - 10-15%Specialism - e.g. Adobe Analytics Reporting, Advance Excel, Adobe Launch- The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. - He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. - Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.MUST HAVE : - Digital Analytics Reporting experience with Adobe Analytics experience- Intermediate to advanced JavaScript skills, sql- Experience with HTML and CSS selectors (preferably JQuery)- Experience defining analytics tracking requirements, and guiding developers through implementation of those requirements- 3-5 yrs of expertise in Marketing Tag implementation using DTM/Launch or similar tools like Ensighten, Tealium, Google Tag Manager Etc.- Understanding or experience implementing 3rd party tags like google, facebook. Linkedin, outbrain etc- on the website / app- Familiar with App Measurement upgradation technology- Experience defining and configuring tracking rules within the tool- Strong analytical, quantitative and problem solving skills- Perform metrics implementation tests and ensure that global standards are being utilized- Understanding of TMS architecture & functioning- Create Test Cases for tagging Implementation and performing tests/tag audit in UAT/PROD- Providing Post Implementation support to business users- Writing Technical specifications for new or existing Implementations-Person with technical understanding who can translate the marketing requirements to actual technical requirements for tag manager or product teams- Excellent verbal and written communication skills to talk to and maintain relationships with various stakeholders- Ability to learn & understand the different tools provided by various application teams to test or investigate any issue at least at high level- Project Management skills - So that the person can plan and work with various team to get necessary info before they go live with their campaigns- Strong service orientation, with a proven track record of working with multiple internal and external stakeholders- Ability to effectively manage multiple work assignments while being able to shift prioritiesGOOD TO HAVE : - Mobile app tagging and tracking experience with Adobe Analytics- Strong service orientation, with a proven track record of working with multiple intern Mobile app tagging and tracking experience with App Measurement Solution like Kochava, Appsflyer, adjust etc- - Domain knowledge of various industries such as Banking, Retail, ecommerce etc.- Understanding or knowledge on Data regulations & consent based marketing like GDPR, CCPA - Design and develop reports by using tableau/Power BI or Excel dashboards as per business requirements- Collect, organize and analyze large data sets and use BI methodologies to transform them into meaningful dashboards for the clientMinimum Qualifications : - Bachelors degree in Engineering or computer science- Any Specialized training, certification.Preferred Qualifications : - Expert in tagging- Engineering graduate preferably B.Techs or M.Techs About the Company :It provides critical business operations services to over fifty global Fortune 500 clients, including some of the worlds leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, It is one of Indias leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. It employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore and Thailand.It is a global digital service provider partnering with the worlds leading brands primarily in luxury & fashion, retail, high tech, financial services, automotive, and travel industries. They provide high impact consulting and value-based production resources to drive greater insight, quality, and creativity to deliver our clients digital priorities. Their offices are based in New York, Silicon Valley, Austin, Chicago, London, Milan, Paris, Hamburg and Singapore, with operations centres in India and Thailand.It powers the leading brands digital channels with four key solutions:- Creative focuses on large scale post-production upto cutting edge CGI; they provide creative production services to support all ATL & BTL creative assets managed through our FLUiiD4 marketing workflow solution- Commerce & Campaigns focuses on our clients- omni-channel digital operations, including web operations, conversion rate optimization, site merchandising & eCommerce operations, campaign operations, and system re-platforming - Analytics, Insights & Reporting focuses on the full spectrum of data analysis from web and social analytics to more advanced predictive analytics and big data, all underpinned by a strong business intelligence and visualization team- Data Management focuses on all facets of data acquisition, integration, normalization, and quality across all data sets (customer, product, supplier, partner, sales, transactional, etc.), as well as Master Data Management and data governance/stewardshipThis job opening was posted long time back. 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Keyskills :
deliverymaster data managementgoogle tag managercustomer servicemiscontinuous improvement facilitationcustomer relationsmanagementbig datamedia entertainment