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Process Manager,SCM

5.00 to 10.00 Years   Mumbai City   23 Mar, 2022
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Supply Chain Management (SCM) is transforming its Source-to-Pay and Risk Management capabilities through becoming process driven. The Process Manager will be accountable for supporting the relevant Global Process Lead to:
    • develop and maintain all process change documentation and appropriate metrics
    • facilitate Voice of Customer and defining user stories and pain points
    • contribute to process design and driving improvement initiatives
    • collaborate with SCM Content Management team to drive effective change
    The Process Manager will also be expected to participate in any appropriate squads alongside their relevant Global Process Lead to help drive transformational change.KEY RESPONSIBILITIES
    • work closely with Global Process Leads to finalise and implement future state processes
    • develop and maintain end to end process maps, DOIs, system architecture and taxonomies
    • create and maintain all process change documentation
    • provide support and facilitate stakeholder engagement to define business requirements
    • support to Global Process Leads to manage product backlogs
    • creation, tracking and reporting against logged JIRA
    • collaborate with other Process Managers and Change Managers (SCM Content Management Team)
    • upskill the SCM CoE Helpdesk and wider SCM Operations on all process change
    • contribute to process design
    • document and maintain relevant systems logic
    • writes user stories based on business requirements and maintains central repository
    • develops appropriate metrics and drives measurement
    REGULATORY & BUSINESS CONDUCT
    • Display exemplary conduct and live by the Group s Values and Code of Conduct.
    • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    KEY STAKEHOLDERS
    • Head of SCM Process & Business Integration
    • SCM Global Process Leads
    • Head of SCM Risk, Policy & Governance
    • 1 st Line Third Party Owners
    Our Ideal Candidate
    • Expert process knowledge and/or experience across SCM/Risk
    • Experience of delivering change either within or outside SCB
    • Demonstrable ability to develop trusted relationships with the stakeholders with differing requirements to build consensus and prioritise delivery
    • Track record of change management disciplines such as Agile, Process Mapping (ARIS), Process Design, use of JIRA, User Acceptance Testing, MS Office and working with Data
    ,

Keyskills :
user acceptance testingmisprocess designcustomer relationsmanagementcustomer servicedeliveryms office

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