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Process Trainer - Sales - Bhayandar (Mumbai)

3.00 to 8.00 Years   Mumbai City   11 May, 2023
PES HR Services
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaTechnical / Process Training
EmploymentTypeFull-time

Job Description

    Role: Process TrainerDepartment: Training & QualityShift time: Flexible (7am to 10pm)Total Experience: 2+ yearsKey Responsibilities:
    • To manage end-to-end process training batch for leading domestic stockbroking client for sales process
    • Must have exposure on conducting soft skills, process/product and system training in a BPO as trainer
    • Must ensure successful clearance of agents from training phase during certification
    • Must have handles more than 10 batches (end-to-end process training)
    • Must have managed operations and client interactions during training phase
    • Co-ordinate with various departments for support for successful completion of batch
    • Must conduct various refresher on floor basis audit output on monthly basis
    • Must conduct quality checks for 0 30 day agents on regular basis.
    Technical skills:
    • Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)
    • Should have excellent communication skills (written and spoken)
    • Preferred from process specific industry e.g. stockbroking.
    Management skills:
    • Good Team handling skills
    • People Management
    • Good communication skills

Keyskills :
ojtprocess trainingbpotrainingsalesqualitysales processtrainer.

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