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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | General / Other SoftwareIT Operations / EDP / MIS |
| EmploymentType | Full-time |
Overall responsibility for delivery of the Statement of Work/ s (SOW) and Service Level Agreement (SLA) . Act as a primary interface to custome for all matters that can affect the baseline, schedule and cost of the services project. Maintain project communications through Customer%u2019s Project Leader. Manage overall effectiveness of service delivery. Service improvement plan based on monthly trend analysis and drive execution of the same. Demonstrate the improvements with measurable quality parameters. Provide escalation to FM Vendor%u2019s senior management if required. Resolve deviations from the phased project plan. Conduct regularly scheduled project status meetings. Review and administer the Project Change Control Procedure with customer Project Leader. Identify and resolve problems and issues together with customer Project Leader. Responsible for all standard documentations like technology build documents, standard operating procedure documents etc. Participate actively in process improvement. Responsible for preparation and delivery of all monthly reports as well as all invoicing relating to the services being deliveredSubmission of time sheetsBGV of candidates placed at customer Premises. Desired Candidate: Overall responsibility for delivery of the Statement of Work/ s (SOW) and Service Level Agreement (SLA) . Act as a primary interface to custome for all matters that can affect the baseline, schedule and cost of the services project. Maintain project communications through Customer%u2019s Project Leader. Manage overall effectiveness of service delivery. Service improvement plan based on monthly trend analysis and drive execution of the same. Demonstrate the improvements with measurable quality parameters. Provide escalation to FM Vendor%u2019s senior management if required. Resolve deviations from the phased project plan. Conduct regularly scheduled project status meetings. Review and administer the Project Change Control Procedure with customer Project Leader. Identify and resolve problems and issues together with customer Project Leader. Responsible for all standard documentations like technology build documents, standard operating procedure documents etc. Participate actively in process improvement. Responsible for preparation and delivery of all monthly reports as well as all invoicing relating to the services being deliveredSubmission of time sheetsBGV of candidates placed at customer Premises. Program Manager- 17981,
Keyskills :
projectmanagement agile programmanagement management delivery trendanalysis ts hotelmanagement computerscience publicrelations tandardoperatingprocedure servicelevel changecontrol monthlyrep businessstu