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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Sales / BDOperations Management / Process Analysis |
| EmploymentType | Full-time |
To carry out customer support activities by individual and team responsibilities To complete the task undertaken within the shortest possible time frame To regularly meet the clients and update them on our new product. To support Systems/ AMC Sales Teams to generate business leads pa (new business / AMC / any other). New installations according to new business / sales Preventive Maintenance of Systems under warranty and AMC to be planned and executed as per signed SLAs All Service calls to be attended as per QC Policy Ensures and provides quality service to both internal and external customers Provides back-up support to other group members in the performance of job duties as required Processing of orders received. Relationship management with clients to build brand loyalty ensure total customer satisfaction CS Manager will ensure For major projects / Multiple sites/ critical functional areas involvement of Customer support person prior to submission of proposal for understanding of requirement prepare Bill of Material CS Manager will ensure Training for customer support department on every working Saturdays on preparing BOMs Arrange Engineers meeting with Management fortnightly for activities analysis Willing to travel outside of Mumbai. Desired profile of the candidate:Skills Requires:Good communication skills (verbal and written) Past Experience: Must be from IT industry, or Software sales or Time attendance, CCTV, Fire alarm, Gates barriers, HRMS, payroll solution with upto 5 years service experience.,
Keyskills :
customersatisfaction loyaltyprograms business relationshipmanagement sales newbusiness softwaresales eetingdeadlines proposal clients