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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
We have a job opening for the post of Quality Analyst at MIDC, Andheri. Please find below the job description for your kind perusal. Quality Analyst Call monitoring for voice process ( outbound sales Process) . Analyze data and identify TNI requirements. Prepare and download feedback to enable process improvement. Monitoring calls and providing detailed feedback for continuous enhancement to match with the service delivery standards. Meet and improve process SLAs through Quality Timely escalation of Quality issues to team supervisors and ensure timely resolution. Reporting out process trends through weekly/ monthly dashboards. Conduct calls calibration. Identifying areas to improve the overall process. Job Requirement- Minimum 3 years of Experience Excellent oral and written communication skills. Excellent Analytical Skills. Good Knowledge of MS Excel (Formulas, Pivots & Charts) Good knowledge of the web applications and their functioning (Internet & Search Engines) Package and Other benefits CTCAs per industrial standard Drop will be provided to the employees residential place Medi- claim will be provided for the employee, parents spouse and children Life insurance and accident insurance will be provided for the employee. Meals will be provided in the organization Fixed Shifts UK 1.30 pm 10.30 pm 2.30 pm 11.30 pm Interested candidates can share their details as mentioned below. Salary Drawing : Salary Expected : Total Experience : Notice Period : Also please forward this email to someone who is looking for this job. Kindly revert back for any clarification. ,
Keyskills :
salesauditingualityanalysisoutboundsalesemailvoiceprocesswrittencommunicationtestcasesexcelcustomerrelations