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Quality Assurance Executive, Bhayandar (Mumbai)

1.00 to 6.00 Years   Mumbai City   27 Apr, 2019
PES HR Services Hiring For MNC, Bhayander
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

Permanent opening with an MNC, Bhayandar (Mumbai)Position: Quality AnalystExp: Min 1 Years on PaperRequired : BPO QA experienceRoles and responsibilities:

  • To manage transaction quality profile for a collections/customer service / sales process for our client
  • To conduct audits as per defined guideline and sampling for transaction monitoring
  • To ensure 100% closure of feedback
  • To create and publish regular audit reports with management and clients (daily, weekly, monthly)
  • To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls
  • To drive process improvement initiatives
  • To drive calibration sessions with internal or external customers
  • To conduct training for group of agents, when needed
  • To conduct quality induction for new hire batch
Technical skills:
  • Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)
  • Should have excellent communication skills (written and spoken)
  • Preferred to have six sigma knowledge and understanding of basic QC tools
  • Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis
5 Working DaysShift Timing: Night Shift (Rotational)Transport facility available Note: Candidate who is ready to work in Night Shift with relevant experience do share your updated resume on sabiha@peshr.com Best RegardsSabiha NazninRecruiter | PES HR Servicessabiha@peshr.com | 022-49856813

Keyskills :
bpoualityassurancevoiceprocessqualityexecutiveinternationalbpoqualityinductiontransactionqualitycallauditssixsigmabpoauditfeedbackinternationalcallcenterbriefingsinternationalvoiceprocesscalibrationsbpoqanightshift

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