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Quality Manager

12.00 to 20.00 Years   Mumbai City   04 Aug, 2023
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaQuality (QA-QC)
EmploymentTypeFull-time

Job Description

    Domain: BPO / Finance & Accounting / BFSI
    • Will closely analyze processes and collate insights into business improvement
    • Will maintain good rapport with internal and external stakeholders
    • Time to time will initiate strategic projects to improve business metrics for internal KPIs and for client
    • KPIs
    • Training, Guiding, Motivating, Monitoring & Leading the team from the front
    • Strong Networking Skills with the client representatives and employees.
    • Ensure a strong compliance posture and sustained IT Security
    • Sound understanding of Customer Needs in BFSI businesses
    • Ability to implement end to end Control Processes
    • Should be comfortable with developing/customizing Quality Management Systems
    • Should have led earlier as a Manager/Sr. Manager for 2-3 years
    • Should have strong client and stakeholder communication capability
    • Should be comfortable handling data, analyzing trends and identifying solutions
    • Should have excellent interpersonal skills
    • Should be comfortable in multi-tasking
    • Should be an expert in Data Representation through Excel, Word and PPT
    • Should be comfortable using multiple Quality tools such as Pareto, Fishbone, etc.
    • Ideally should have worked in BPO Quality roles for at least 5 years in Supervisory positions
    • Should reflect close attention to detail

Keyskills :
quality controlquality management systemcontrol process

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