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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Evaluates Inbound & Outbound calls and emails sent by phone banking officers for call quality basis set parameters and ensure completion of daily targets on call observationManages the operations of organizations quality management program, to ensure proper quality assurance policies and procedures are metConducts monthly coaching sessions in order to develop and evaluate personnel by assessing performance on metrics like compliance scores, Customer Satisfaction and first call resolutionActs as a liaison between the contact center and multiple departments within the organization to ensure customer satisfaction is metAnalyses various quality parameters and collaborates with Contact Centre Management in suggesting and executing enhancements to the QA processes and proceduresIdentifies the interface of key activities within and between the functions of the organization by identifying trends and puts together action plans to meet quality standards and goals,
Keyskills :
isoqualityqualitycontrolinspectiondocumentationqualityassurancequalitystandardsqualitymanagementallqualityphonebankingcontactcenterateliaisonidentifyingtrendsstandardscompliancecustome