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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
The incumbent will be responsible for-Ensuring completion of SQ Assessment and Reviews as per the plan across branches and respective customer touch points.-Achieving SQ standards as per the targets set for the year-Ensure sustenance of the improvement thru validation exercise-Periodic engagement with the respective RBL / RSDL towards a review of the Customer Service Initiatives with a view to improve the scores , process delivery-Undertake Improvement Projects with a target to create an impact on the Service Delivery, Business Improvement, Cost Reduction and other process KRIs-Ensure compliance to the processes related to Complaints / Query resolution within timeline & adequate. To take up improvement initiatives with other functions related to Complaints Management-Ensure reduction in pendency s of A/ C opening open cases and Customer Instructions for the Region.-Competency building among branch staff around Customer Service Delivery Processes-Ensure process and service support are extended to the branches / regions as per the SLA,
Keyskills :
qualitycompliancecalibrationcoachingdeliverycostreductionservicequalitycustomerserviceservicedeliverybusinessimprovementcompliancemanagementustomerservicedeliveryqueryresolutionservicesupp