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Relationship Manager

3.00 to 5.00 Years   Mumbai City   20 Nov, 2020
Travelex India
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaPublic Relations (PR)
EmploymentTypeFull-time

Job Description

  • Manages relationship with Commercial Directors across the respective Geographies
  • Accountable for service level from IT and OPS
  • Escalation point for requests & incidents
  • Documents processes & workflows across applications & functions. Enabling quicker resolution of issues and optimisation/automation where appropriate.
  • Problem management and investigation, implementing remediation steps as necessary across COO.
  • Where appropriate, he/she will be responsible for making sure the in service OPEX costs are taken into account within the overall project/solution cost and the estimated effort required to transition a services into support are actively monitored and delivered within budget.
  • Reviewing and highlighting manual & prone to Operational risk, or non-scalable processes existing for the Geo; to team up with BTO, OPS, IT and EA with regional representatives and create holistic COO oversight.
  • Manage, track and report RTB SLA within COO functions for the Geo.
  • Additionally ensuring involvement of COO teams in testing of changes/applications across supported functions.
  • Keeping track of issues and mitigation plans for highlighted issues. Timely responses to escalated incidents and reporting to COO mgmt. on recurring trends.
  • Oversight of Technology delivery roadmaps and how they fit into the 3YP (3 year plans) for geos.
  • Representation of COO at Partner Committee s
  • Liaise with the project team, service management and key service support staff and ensure that policies and processes are reviewed, refined and accepted into service.
  • Reviewing and where necessary developing the process and policies to underpin the effective delivery of services in a business as usual environment.
  • Tracking of SLA s and financial penalties, escalation as appropriate to ensure that SLAs are not breached and penalties incurred.
Required Experience:
  • Trading Systems and product knowledge
  • Project Management experience.
  • Vendor management
  • ITIL V3 Foundation or equivalent
  • Experience of working with an offshore/virtual team
  • Strong experience working in IT service management
  • Extensive stakeholder and communication management experience up to c suite
  • Calm under pressure
  • Strong problem solving skills
  • Experience leading meetings and reviews with senior stakeholders.
  • Strong interpersonal skills, ability to negotiate and influence a wide range of stakeholders.
,

Keyskills :
salesmarketinginsurancecustomer relationsbankingquality of serviceenvironmental impact assessmentservice levelv3 foundationproblem solvingeign exchange

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