Relationship Manager leading to banking industry for South Mumbai Location

Job Description

Company Name:-BankingDesignation:-RelationshipManagerEducation:Any Graduatesor MBA/PGDMJob Location : South MumbaiExperience :5-12 years of relevant experience .Salary Range :Decent Hike on your Current Salary as per companys normsJob Profile :Relationship Manager(HNI,Wealth Management )Overall GoalManaging high Net worth customers and providing them best in class banking services. Ensuring we are the primary bankers for the customerNew acquisition of customers to portfolio / deepening their banking relationship with us and offering them with various products of our bank.Enhancement of the relationship by cross-selling products and services as per the profile & need of the customersRetention of the customers by providing the best possible services and being the dedicated point of contact for these customersKey Result / Responsibility AreasSales (Acquiring, Enhancing, Deepening and Retention)Acquire new customers who meet product criteria and flag them on the systemo Referrals generated from existing customerso Leads generated by branch staff & personal leadso Internal bank databasesIncrease liabilities size of relationship viao Balances in a/cs of existing customero Acquire all related ids of the Primary id and send racing /deracing request on Web-based systemfor flagging and grouping.o Use FD maturity reports/event based triggers to track maturity of FD s and prevent outflowo Use update dwallet share data in CRM Next to track FDs in other banks and divert them into on maturityo Use updated Wallet share Data in CRM Next to track accounts and products with other bank and transfer the sameo Know the customers business to proactively provide financial solutionsUtilizing the sales resources (BDR or COEX or Asset Coordinator) for optimal sales supportPenetration of products across family groups.Sales across all product segments-TPP, Assets, Trade Forex, Cards etc and new products.Promotion of digital platforms like net banking / mobile banking / Pay Zapp / Chillr/ Smart Buy etc to customersMeet customer engagement process as per guidelines laid down. i.e. Contacts Benchmark-100 % of active groups to be contacted every month.Personal Visit Benchmark- 100 % of active groups to be met atleast once in rolling 3 months i.e., 33.33 % unique visits per month.Portfolio ManagementIdentify existing/new customers who meet Preferred product criteria and flag them on the system and upgrade these customers under the Preferred programme in line with the Preferred grouping criteriaoLiaising with PB to flag eligible customers from Classic portfoliooIdentifying customers through Large Transaction reports (LTR)oGMs or VPs of all Cat A companies and CSRM salary account companies which meet programme criteria and have future potentialoTaking referral from satisfied customers.Ensure that individual customers are grouped andCustomerToGroup (CTG) Ratio is maintained on the portfoliooBy grouping them with their family members who already hold accounts with usoBy grouping them with their family members post selling liability products to the family members, if they do not have bankingrelationshipwith usEnsure that optimal levels ofIncome generatingProductGroupHolding (IPGH) is reachedoEnsure that within each customer group a minimum number of stipulated Income Generating products are soldEnsure that the Customer Group profitability is achievedoManage Band 1 and 2 customers and ensure that they are moved to Band 3 and aboveEnsure that at least one income product is sold to each Preferred group in the yearEnsure minimum productivity of 4 incomeper dayMaximum customers transaction to be done online across customers / groups.Portfolio Values to grow gradually - CA, SA & TDCall Planning basis APT, Call Plan. Pre & Post Sales PlanningSales Kit comprise of Forms / Fact sheets / Recommendations to ensure Instant close of salesTracking of all products leads till the end result is not justified.Customer interactions are duly updated on CRM NextAny other job / task assigned by the supervisor from time to time.Profile changes (if any) are duly updated in CRM NextCustomer account must be updated with current contact details.Enhancing customer wallet sizeOperationsEnsure certification of documentation required for opening and maintaining customer accountsError free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc)Ensure that 5-S norms are adhered to for individuals workstationEnsure to follow the process for Pending customer instructions/forms.Contacting customer for all account opening forms / customer instructions on hold / clearing the exception on priority basisReview of I Crore and above customer Transactions and LTRInitiating reversal requests in BWASUpdation of profilers for all the portfolio customers in CRM NextProviding Net banking Demos to customers / list of requests which can be processed online

Keyskills :
wealth managementportfolio management