Relationship Mgr

Job Description

*Roles and Responsibility Strategy
• Contribute to the digital agenda with maximum focus on digital closure of product booking and deepening
• Migrate client transactions to the digital platform
• Undertake client engagement in line with the Affluent Client coverage model - Support on-boarding of Affluent clients, own client portfolio for limited defined period of time and create a pipeline for upgrade to Priority Segment
• Engage premium clients by identifying and meeting needs, including via cross sell of retail banking products
• Follow the applicable contact management approach to drive engagement with premium clients - execute applicable sales campaigns as designed and released by country segment teams
• Conduct Needs based conversations with clients to provide suitable products. Focus on building relationship via consultative selling approach
• Maximize sales performance to achieve revenue targets of the segment/ channel - Meet or exceed applicable scorecard targets
• Follow up and manage expectations of clients to ensure timely processing of sales transactions
• Drive digital adoption among clients
• Manage customer expectations and customer satisfaction tracked via RTF and NPS scores
Business
• Generate revenue and contribute to profitable growth by focusing on:
• Growing the Liabilities relationships
• Expanding and deepening revenue streams through Wealth Management and Retail Assets products
• Improving deposit mix comprising savings accounts and term deposits
• Delivering New sales revenue as per set targets
• Grow FUM qualified clients
• Upgrade clients to Priority banking
• Drive wealth penetration by activating new clients
Processes
• Ensure satisfactory ratings in all internal/external audits.
• Ensure compliance to all process notes and circulars issued from time to time.
• Undertake accurate and timely processing of all customer instructions as per applicable processes/ circulars.
• Understand the Bank s mis-selling & sales policies as well as policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. Comply with the same, including highlighting any suspicious transactions as per guidelines.
• Complete all requisite trainings on time
People and Talent
• N/A
Risk Management
• Understand the Bank s mis-selling & sales policies as well as policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. Comply with the same, including highlighting any suspicious transactions as per guidelines.
Governance
• Ensure compliance to all process notes and circulars issued from time to time.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• N/A
Other Responsibilities
• N/A
Our Ideal Candidate
• Graduate/ Post Graduate
• At least 2 -6 years experience in branch and/ or telesales with exposure to general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable.
• Leadership skills, communication skills, relationship building skills, competitive awareness & benchmarking
• Languages spoken English and at least one regional language - Tamil, Hindi, Malayalam, Telugu, Kannada Customer Orientation and Business Focus
Role Specific Technical Competencies
• Communication Skills
• Knowledge of Wealth & Asset Products
• Relationship Management Advanced
About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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Keyskills :
client coveragesavings accountslife insurancebanking productscredit operationswealth managementretail operationsretail banking