Requesting profile for Senior Officer

Job Description

* The Role Responsibilities Strategy Targeted Improvements
• Act as a service partner, work together with RMs, in-country IMO, Operations and other key internal stakeholders to solve issues and identify opportunities to improve overall service for the clients
• Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs
• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
Automation and Streamlining
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
Business
• Deliver Excellent Service and Provide Limit Maintenance support for Corporate, Commercial & Institutional Banking ( CCIB ) and Business Banking ( BB ) clients business sector
• Provide support to resolve technical operating problems by conducting investigations, rectifying errors.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
• Develop and maintain rapport with business stakeholders
• Adhere to first time-right principles
• Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate
• Undertake ad-hoc duties and when delegated by Line Manager
Processes
• Accurate Preparation & timely Submission of Group / Regulatory Returns and other MIS and ensure error free work with no operating losses
• Respond and clear queries from Checkers / Manager / Other stakeholders on a timely manner
• Accurate Updating of Control Sheets
• Timely escalation to Senior Management of any exception noticed related to work and environment.
• Monitor / Diarize / Generate Reports as per the agreed terms with in country
• Ensure that entries to Customer Accounts and General Ledger Accounts are prepared and posted correctly.
• Any other reporting related activity asked to be performed by the Line Manager
• To actively participate in BCP/DR and any other UAT.
People and Talent
• Provide effective orientation /guidance to new Joiners on the bank s policies/procedures/processes to ensure their successful assimilation into the team and the bank
• Develop and implement a personal learning plan with team manager to attain necessary competencies
• Successfully complete milestones as laid out in implemented personal learning plan
Risk Management
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
• Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk manager and Line Manager
• Ensure a clear and uniform approach towards implementation of the global operating model for all IMO-related processes, and adherence to DOIs
• Report any deviation (if any) to appropriate authorities and obtain proper dispensations
• Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework
Governance
• Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements
• Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls
• Highlight significant issues/errors to team leader
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Valued Behaviours and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Achieve the outcomes set out in the Bank s Conduct Principles: Financial Crime Prevention; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• Integrated Middle Office (IMO) representatives in Group
• In-country Integrated Middle Office
• Credit Documentation Unit
• Unit Operational Risk Manager
• Front Office (RMs, CMs, CCMs)
• Finance
• Governance Team
• Other Operations teams
Other Responsibilities
• Ensure that Productivity MIS is updated accurately and immediately after the completion of processing the respective transaction.
• Ensure all control procedures prescribed for control of Scanned / fax documents / Credit mate SIFs received are actioned as per SLA
• Actively participate in automation Initiatives
• Embedding Here for good and the Group s brand and valued behaviours in the Integrated Middle Office team
• Completion of all Group Mandatory e-learnings within stipulated deadlines
• Performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Our Ideal Candidate
• Preferably Commerce Graduate / Postgraduate
• 18 Months of relevant work experience in the following areas:
• Basic Product & process knowledge (knowledge in terms of customers, products and transactions)
• Banking operations experience (Credit Risk, Documentation, Client Service, CDD, payments, trade, markets or other) and service-oriented attitude.
• Basic communication.
• Good Oral & Written communication.
• Understand Basel / Regulatory Reporting Requirements
• Good excel knowledge and knowledge of any other reporting tools would be added advantage
• Strong Data Analytical Skills
• Hands on experience in Tableau & Alteryx
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Keyskills :
bankingsalescustomer servicemisaccountskeeping things simplehuman skillsmiddle officegeneral ledgerlife insurancerisk management