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Restaurant Hostess

3.00 to 7.00 Years   Mumbai City   31 Mar, 2023
Master Staffing Solution
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 2.5 - 5 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaFront Office / Guest RelationsF&B Service
EmploymentTypeFull-time

Job Description

    The restaurant hostess is the first employee to interact with arrivingguestsas they enter the restaurant. She should ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceedingtheir expectations.Welcome the guests by greeting them as per the standards and respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.DUTIES AND RESPONSIBILITIES:
    1. Check thereservationbookfor reservations for the nextmeal period.
    2. Notify thesupervisor of anyparties ofmore than six.
    3. Distributereservationsamong allservers equally, informingthem ofall information necessary. Example, Birthdays, anniversaries,billnot to be takento the table or any other unusual requests.
    4. See that the reservation signsare placedon the tables.
    5. Inquire with the kitchen whatthe daily specials are for the shift.
    6. Always answer the phone politely using a friendly tone and being informative.
    7. The telephone must beanswered on a maximumof three rings.
    8. If a customer hasany questions, itis yourresponsibilityto answer themaccurately. Therefore, know your product and price list.
    9. You must have complete knowledge of all food and beveragemenus: The ingredients; thepreparation; how items are served andwith what; know your prices; know the daily specials.

Keyskills :
customer service.energy level.teamwork.verbal communication.thoroughness.resolving conflict.

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