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S2B Migration Lead

2.00 to 0.00 Years   Mumbai City   22 Jul, 2020
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role Responsibilities

  • This role is required to facilitate migration of Corporate and Institutional Banking (CIB) and Commercial Banking (CB) clients from existing S2B Classic platform to the new S2B Next Gen platform for their electronic banking needs.
  • The role will maintain oversight over the client listing identified & analysed as suitable for migration, coordinate, as well as effective feedback management on voice of clients, tabling to S2B Next Gen and Client Access DCA to deliver enhancement for greater standards of our S2B platform.
  • This role will be accountable for the client journey through S2B next Gen migration, including a client experience agenda.
  • The role is required to work closely with Client Services Group, Relationship & Client Managers, TB Implementation Team, Transaction Banking Sales, Digital Client Access & Next Gen Team, and be the single point of coordination contact for the country for Next Gen migration. There will be pre- and post-migration activities to manage.
  • Engagement with relevant stakeholders to publish the proposed client names for migration and track review of the names
  • Consider valid feedbacks from Business/Coverage team and exclude names
  • Challenge void push backs
  • Agree date for migration & update Next Gen & DCA Team
  • On selective basis, contact clients and engage / prepare them on migration
  • Provide support to migrated clients on use of new migrated platform, selective needs basis - hand-hold clients
  • Collection of feedback in structured manner, analysis (GEMS, CEMS & usage)
  • Timely escalation of critical issues impacting client in view of migration. Maintain pulse check of the top issues and ensure a continuous feedback and improvement process is in place & worked on
  • Assist to analyze issues on the ground, monitor thematic issues, and follow up with PSS team for the fix.
  • Participate in the S2B NextGen Migration Forum - GB/CB India
  • Maintain and publish statistics on migration and New to S2B Next Gen onboarding progress
Our Ideal Candidate
  • Minimum of 2 years experience in Banking and client facing
  • Client focused mindset
  • Computer competency
  • Effective interpersonal and communication skills verbal and written with ability to engage effectively with stakeholders at all levels (internal and external)
  • Exceptional collaboration skills and ability to work effectively in a team
  • Ability to work under pressure, multi-task, operate with a sense of urgency and deliver to tight deadlines
  • Sound analytical skills to identify emerging risks, analyses reports and identify issues
  • Good product/processes knowledge relating to channels.
  • Well organised with strong ability to exercise careful judgement, prioritise appropriately & work independently
  • Strong ability to problem solve and sense of ownership to follow through matters
  • Drive for growth & learning
Apply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.The scope of this role will cover the following activities:The candidate will adopt best practices and a structured approach towards project management for above scope.Embed the Group s values and code of conduct, to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.,

Keyskills :
code of conductbanking salesclient accessclient serviceswork effectivelyanalytical skillsproject managementcommercial bankingtransaction bankingfeedback managementcommunication skills

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