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Scheduling Analystmumbai

2.00 to 5.00 Years   Mumbai City   25 May, 2020
Placewell Consultants
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

Job Responsibilities:

  • Perform Scheduling of Internal and External courses from demand schedules, based on planned volumes and locations and using specified resources.
  • Perform daily scheduling tasks in multiple Learning Management Systems (LMS) systems, taking into consideration the different national holidays by country and location.
  • Complete system screens to accurately enter data to Client Systems / LMS.
  • Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.
  • Allocate rooms, visual aids, instructor to courses based on defined business rules.
  • Solve basic resource conflicts by selecting viable alternatives from a defined list.
  • Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead.
  • Assign Instructor resources based on guidance documents showing the required parameters to be used.
  • Work with team lead and the QA role to ensure that the best-fit resources are assigned. This may include reworking the schedule following reassignment of internal instructors to meet utilization guidelines or from classes that get cancelled.
  • Respond to incoming mail in the Scheduling mailbox and respond within the timeshares stated in agreement and processes.
  • Update session information accurately and on time.
  • Ensure Cancellation policies are being followed.
  • Perform basic financial calculations to establish whether class enrolment generates required revenue and margin.
  • Assist in maintenance of resource databases and /or scheduling tools, advising when known discrepancies are found.
  • Assist in Process Improvement initiatives.
  • Communicate LMS issues or potential enhancements to Delivery Management and Scheduling Team Lead.
Required Candidate profileEducation Equivalent Bachelors degree - B.A / B.Com / B.Sc / B.TechExperience1+ year work experience in a contact centerExposure to voice process (technical sector) / Learning coordination sector preferableFunctional Competencies:
  • MS Office skills: Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) applications, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible format
  • Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique
  • English language proficiency: Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly
Knowledge / Skills Requirements:Good organizational, prioritization and multi-tasking skills.Strong analytical and problem solving skills.Multi-cultural awareness.Passion for customer service.Team player.Attention to detail.Focus on high data accuracy.Quality driven - in communications and all system transactions.Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriateShifts- 24*7 (Night Shifts),

Keyskills :
scheduling sql staffing unix msofficesuite clientinterfacingskills learningmanagementsystems msoffice visualaids voiceprocess problemsolving phoneetiquette emailetiquette englishlanguage schedulingtools managementsystems clientinterfacing

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