| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Identification of Process reengineering projects by liasoning with respective Product and Business teams thru proper and formal reviews. Focus on customer service by proactively engaging with customers to further improve the service standards for the respective segment. Working with other stakeholders including product, marketing, technology, operations and compliance teams to enhance the service standards for Yes First and GIB CustomersWill be responsible for enhancing customer experience through process enhancement initiatives across all customer touch - points.Analyze and monitor customer complaints, conduct root cause analysis and ensure that processes are streamlines for enhanced customer experience for YES First and GIB Customers.Will need to drive branch initiatives with the objective to build traction on FTNR, TAT and other initiatives.Strengthening Systems, Controls and Processes across for YES First and GIB CustomersPeriodic engagement with the regional / cluster leadershipto review the the Customer Service Initiatives with a view to improve customer service and experience of Yes First and GIB customersMIS publication (daily, weekly, monthly) as per business requirements.,
Keyskills :
deliveryprojectmanagementjavarootcauseanalysissixsigmacustomerserviceproductmarketingservicestandardscustomerexperienceprocessenhancementustomerrelationsreptingrootcausecustomercomplaints