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Job Location | Mumbai City |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Medical / Healthcare |
Functional Area | Sales / BD |
EmploymentType | Full-time |
With 64 manufacturing sites in 26 countries, our aspiration is to become the top manufacturer of innovative and generic medicines in the industry.POSITION PURPOSE:As the REFS representative at the cluster/country level, acts As the touchpoint for customers cross-site and within the cluster/country and across all REFS domains, to capture and maintain a deep understanding of cluster/country business needs and challenging these needs to shape cluster/country level customer requirements ensuring all service activities deliver the greatest value and quality -In alignment with the Novartis Business Services Real Estate & Facility Services Strategy, the purpose of this role is to be responsible for the efficient, timely and effective completion of projects. This includes responsibility for developing engineering studies, preparing cost estimates, developing design requirements & construction documents, coordinating construction, installing capital equipment, implementing approved, cost control over expenditures. Maintaining schedules and surveying facilities for potential operation improvements in connection with assigned projects.YOUR KEY RESPONSIBILITIES:Your responsibilities include, but not limited to:- Manager for a key part of the REFS function in a country/site or a has a global role overseeing strategic projects. Is responsible for maintaining company & regulatory legal requirements. May manage a medium/small team -As the REFS site representative, acts as the touchpoint between site-level customers across all REFS, gathering and maintaining a deep understanding of local business needs and challenging these needs to shape site level customer requirements ensuring all service activities deliver the greatest value and quality -Establishes a regular operating rhythm and meeting structure with site management and ensures local leadership achieves/exceeds the customers expectation levels -Anticipates site-level customer needs and/or implications arising from business change taking place at the country/cluster or regional level and proactively discusses potential solutions with the customer ensuring close teamwork within REFS -Develops, owns and manages the REFS local account plans -Provides input for local innovative solutions/initiatives to deliver on the business case and works closely with Country/Cluster REFS Heads & COEs providing input into remediation plans -Drives customer satisfaction at a site level; develops, owns and manages the measurement of customer satisfaction at the site and drives corrective actions with the relevant parties when required -Ensures regular interactions with the sites through personal visits to review performance -Builds and develops talent within local REFS by creating succession plans for key positions, driving a continuous improvement mindset and developing and executing training in various areas of process excellence- Work closely with the Site Head and REFS Security to ensure that the site is aligned to Novartis security standards, policies, guidelines and local ordinances. Conducts an annual site security assessment to identify risks and vulnerabilities. Then develops an action plan to mitigate the same. Ensures that adequate security resources are provided for and deployed at the site.- Is responsible for the performance of the security guard force/security contractors. Inspect / review documents maintained by security and safety staff deployed on site to ensure compliance to Global Security standards.- Ensures that technical systems (i.e. access controls; CCTV; visitor management; operations centers) are in place and functioning all the time. Works closely with HSE to insure emergency response is in place (i.e. police, fire brigade, medical).- Ensures that all security related incidents are reported to the REFS Regional Security. Ensures all local meetings and congress are following established security practices. Develops cooperative relationships with local law enforcement authorities. Liaison with Police and Civil Administration on a regular basis. - Promotes a secure work place environment. Drives customer satisfaction at a site level; develops, owns & manages the measurement of customer satisfaction at the site and drives corrective actions with the relevant parties when required.Minimum requirements WHAT YOU LL BRING TO THE ROLE:- Prior security, law enforcement or military training a plus. Completes Site Security training modules. Preferably ex-military personal with some post-retirement corporate experience. - Experience in managing third party service delivery a plus. Knowledge and understanding of local security regulations and risks a plus. - High level of personal credibility. Has the ability tbuildte positive relationships and is customer focused. Competency in analytical and problem solving skills.Why consider Sandoz Our number 1 priority is to pioneer patient access to better healthcare. We are a company of firsts. 1st to develop an oral penicillin antibiotic. 1st to develop and launch biosimilars. 1st to launch an FDA-cleared digital therapeutic. And we never stop asking: how can we continue to pioneer access in an ever-more digital and global world The answers come when curious, courageous and collaborative people are empowered to ask new questions, make bold decisions and take smart risks. Sandoz, a Novartis division, is a leader in generic and biosimilar medicines and a pioneer in digital therapeutics. Join us, and help reimagine access to medicine.COMMITMENT TO DIVERSITY & INCLUSION:Sandoz, a Novartis company, embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential. Join our Novartis Group Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network (https://talentnetwork.novartis.com/network),
Keyskills :
riskservice deliverysecurity operationssafetycost controlbusiness casecctvsopcontinuous improvement facilitationsite managementlaw enforcementon siteproblem solving