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Senior Associate

3.00 to 5.00 Years   Mumbai City   15 Nov, 2019
Capgemini
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

We are hiring for Senior Associate role for Mumbai location.Exp:-3-5 Years

  • Functional Support for Salesforce.com CRM: Working with a team of Consultants giving Functional support to users across geographies within the defined SLAs
  • Ensuring data quality (Taking ownership, investigating and resolving issues)
  • Working closely with Design/Development Team towards continuous enhancement of CRM in sync with the changing Business priorities
  • Work collaboratively with various stakeholders in the business like Finance, Delivery, Risk, Pre-Sales, Business Development and align their requirements with the CRM
  • Work towards increasing adoption of CRM by designing and delivering training/coaching programs and advising on system adoption best practices
  • Be an active member of the growing Salesforce.com community, closely tracking the releases to know about the new features and enhancements and aligning it with the CRM roadmap
  • The role holder must comply with all the Quality Management System (QMS), Business Continuity Management System (BCMS) and Information Security Management System (ISMS) requirements and guidelines of the organization
The role holder must comply with all the Quality Management System (QMS), Business Continuity Management System (BCMS) and Information Security Management System (ISMS) requirements and guidelines of the organization,

Keyskills :
customer relationsinsurance qualitysales misinformation security management system quality management systemdata quality

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