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Senior Client Care Executive - Retention

1.00 to 2.00 Years   Mumbai City   02 Nov, 2022
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    *The Role Responsibilities
    • Call Mortgage/PL/Cards/SME customers who have written/called to the Bank for Closure with an aim to retain.
    • Identify customer issues & provide a resolution.
    • Explain retention offers & negotiate with the least possible reversal.
    • Record findings and highlight. Accurate and complete data capture.
    • Adhere to Cancellation & Reversal Budgets.
    • Adhere to TAT for closure & Reversals.
    • Controls and checks to be followed at all times.
    • Ensure Data Security and Customer Confidentiality maintained at all times.
    • X-sell products basis business needs and opportunity identified.
    • Learn established process and ensure strict compliance at all times.
    • Manage save rates as per standards
    Our Ideal Candidate
    • Graduate
    • Strong analytical and communication skills
    • Fresher or with 1-2 years of experience in service / Sales / Collection (as per the job role)
    • Excellent communication skills in written and verbal English
    • Strong service / Sales / Collection orientation (as per the job role)
    • Strong knowledge of bank s products & services and willingness to learn new products
    • Manage conflicts and solve problems
    • Patient, Non-Confrontational, Resilient
    • Positive, polite, cheerful and courteous
    • Flexible to stretch and work across different calendar days and time zones in a week/month
    • Age limit (please specify) if applicable.
    Role Specific Technical Skills And Competencies
    • Graduate with very good communications skills
    • Past experience in a similar role is preferred
    • High on influencing and negotiation
    • Excel and system skills
    ,

Keyskills :
salesaccountscustomer servicebankingbanking operations

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