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Senior Client Care Executive, Telesales

2.00 to 6.00 Years   Mumbai City   21 Nov, 2022
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Key Responsibilities Sales
    • Interacting and understanding clients profile and their needs.
    • Focus on the analysis and satisfaction of clients financial needs and objectives.
    • To capitalize on cross-sell opportunities.
    • To meet revenue targets by promoting Consumer banking products through a proactive, professional and compliant sales approach and increase the PE of assigned portfolio.
    Service Quality
    • To achieve set targets in terms of service standards and clients satisfaction scores for all calls and ensure quality standards.
    Compliance Risk and Money Laundering Prevention Requirements
    • Ensure the business meets its obligations on the prevention of money laundering under the Group Policy and Standards and under local laws and regulations.
    • Processing and decision making as per Departmental Operating Instructions manual and within the time lines and accuracy standards specified.
    • Continuous Improvement in Productivity to the standards prescribed from time to time.
    • Upholding the values of the group and company at all time.
    • Compliance with all applicable rules / regulations and company group policies.
    Contributes To
    • Delivering world-class clients servicing embracing the Bank s brand values and Outserve by deliver a consistent Service Excellence experience to clients
    • Establish effective relationships with clients.
    • Give clients a positive impression of themselves and the Standard Chartered Bank.
    • Promote additional products to clients.
    • Collect and process additional valuable clients information and business intelligence.
    Judgement / Complexity
    • Provide professional advice and alternatives / solutions to clients request and queries using.
    • Knowledge of bank s products and services.
    • Be flexible and sensitive to meeting clients needs.
    • Initiate and drive to achieve set targets and service standards.
    • Have strong selling and inter-personal skills to handle clients and to sell bank products.
    Regulatory and Business Conduct
    • Display exemplary conduct and live by the Group s Values and Code of Conduct.
    • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    Our Ideal Candidate
    • Graduate.
    • 2 years of experience in Sales(as per the job role).
    • Excellent communication skills in written and verbal English.
    • Basic computer skills.
    • Strong service and Sales (as per the job role).
    • Strong knowledge of bank s products and services and willingness to learn new products.
    • Manage conflicts and solve problems.
    • Patient, Non-Confrontational, Resilient.
    • Positive, polite, cheerful and courteous.
    • Flexible to stretch and work across different calendar days and time zones in a week / month.
    • Age limit (please specify) if applicable.
    ,

Keyskills :
salesaccountscustomer servicebankingbanking operationskeeping things simple

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