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Job Location | Mumbai City |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Manufacturing |
Functional Area | Sales / BD |
EmploymentType | Full-time |
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Also follow up with internal departments and dealers.Follow up on customer enquiries and orders received online.Co- ordinating with internal departmentsFollow up with dealer networkAttracts potential customers by answering product and service questions; suggesting information about other products and services.Resolves product or service problems by clarifying the customer complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Maintains customer records by updating in CRM.Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.Required Candidate profileAny Graduate,
Keyskills :
sales customerservice customerrelations billing insurance followingup rec ds enquiries management expediting accounts FollowDirections xecutiveNetw king ClientFollowup FollowthroughSkills CustomerFollowup