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Senior Customer Service Associate (WeCare) at Edubridge Learning, Khar

3.00 to 8.00 Years   Mumbai City   18 Mar, 2022
EDUBRIDGE LEARNING PVT LTD
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Roles and Responsibilities Maintains customer relationship by responding to inquiries; documenting actions. Prepares for customer inquiries by studying products, services, and customer service processes. Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer s understanding of information and answer. Records customer inquiries by documenting inquiry and response in customers accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Updates job knowledge by participating in educational opportunities. Accomplishes customer service and organization mission by completing related results as needed.,

Keyskills :
salescustomer servicecustomer relationsbillinginsurancecustomer relationshipeducationforwardingSoftware IndustryDemand GenerationMarketing AutomationComplex SalesBusiness AlliancesLead GenerationProfessional ServicesDatabase MarketingSales

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