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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Designation: Sr. Executive (CSAT)Client Satisfaction (CSAT) is paramount for any business and as such Nielsen gives high priority to feedback from clients on projects executed. This position is exclusively designed to ensure effective and timely collection of client feedback and presentation of the same to management on periodic basis to enable client delight.Main Accountabilities:Collation of datasets - collating database of projects completed and ensuring the links are sent to clients for feedback.Preparing COE wise decks on monthly basis.Advising COEs based on what the data shows on CSAT and help create plans of action on specific survey questions.Presenting to NSALT and ExCom eventually once comfortableWorking with global portal team and local finance team to get the CSAT process going. Constantly working towards improving the CSAT solution to meet the evolving needs of how we do business. Being sensitive to the needs of AdHoc, Syndicated, Joint Business feedback or specific feedback requests such as CBPs.Supporting trouble shooting for the data and portal info.SkillsExcel Skills - advanced levelsCommunication Skills - Fluent in speakingPresentation Skills - Should be able to present to senior stakeholders in the organizationTechnology - comfortable with using various technology platforms (not new to it)KnowledgeGoogle Tools - sheets, doc, slidesCSAT Processes (if known, will be a great advantage)Primary Qualities Required:Bachelors degree with 1-2 yrs work experience.Demonstrate analytical, deductive and negotiating skills.Solution driven, result oriented approach.Attention to detail and accuracy.Aspiration and OrientationPassionate for automation - would have to automate lot of processes as we move on.Able to leverage stakeholders - would have to work with various teams across for data / client info etc.Eager to scale up - This role will begin with India, scale to all of South Asia and then to other markets in terms of scope. Not travel. This process still is new so more would come into the scope of CSAT. Being open for experimentation.,
Keyskills :
delivery mis sales caleup southasia consumergoods technologyplatforms customerrelations customerservice