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Senior Manager/AGM - IT Digital - Customer Experience Domain

8.00 to 10.00 Years   Mumbai City   07 Mar, 2023
Genetic Callnet Consultancy Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Senior Manager/AGM - IT Digital - Customer Experience- 8 to 10 years of experience in CRM / Digital Sales & Marketing space- Must have experience in CRM implementations (Salesforce/ SAP C4/ Siebel/Microsoft Dynamics)- Strong Change Management Skills- Strong understanding of digital experience principles- Ability to understand customer needs and preferences in the context of interactions with the company- Excellent communication skills (oral as well as written English).- Deliver a Seamless Digital Experience for the Customer- Develop / Deploy a seamless Digital Customer Experience on the companys CRM /website /mobile applications.- Ensure that customers have a good experience at every digital touchpoint with the company (across the customer lifecycle)- Deliver a step change in the digital experience of the company- customers- Deployment of Solutions for Marketing & Sales based on Emerging Technologies like Analytics, AI, RPA.- IT Adaption & Effectiveness- Lead the Digital Customer Experience design and Solution design- Coordinate various platforms and create the best experience for every customer- Deliver new digital products and enhancements to existing products to achieve improvements in online and offline customer journeys- Ensure Effective Usage of the Digital Solutions by tracking & publishing customer usage / feedback metrics- Drive Projects / Solution Implementation- Deliver a digital governance framework with policies and standards- Key Point of Contact for support and for specific projects between the IT function and the relevant key stakeholders in the business.- 8 years (in the area of Digital Experience) + Domain expertise in Sales, Marketing and Customer ServiceThis job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.,

Keyskills :
financesalesltdmisaccountancycustomer experience designdigital saleschange management

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