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Senior Manager Billing-Mumbai -KPO Firm

10.00 to 19.00 Years   Mumbai City   19 May, 2023
PMS Consulting Hiring For PMS Consulting
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryKPO / Analytics
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    • Manage the tasks of the resources under his/her allocation, including setting the monthly deliverables
    • Review billing report and compare with budgets and analyse further when budgets are not met, correspond with leads from operational departments as necessary to determine if write offs required
    • Ensure proper fees are billed to clients based on agreed pricing
    • Management of team to ensure monthly deliverables are adhered to
    • Is familiar with a variety of the companys services, practices and procedures
    • Relies on extensive experience and judgment to plan and achieve goals
    • Responsible for the development and training support for those being managed
    • Provide support to the Department head on billing questions received both from internal/external clients
    • Investigate billing questions and determine if a case needs to be raised for issuing credit notes as appropriate
    • Review and/or prepare adhoc analysis/reporting and client statements upon request
    • Knows and manage client portfolio and the special requirements under each relationship
    • Has ownership of the client portfolio and ensures the billing data is up to date in all systems and control schedules
    • Review of the billing reports to approve proposed time moves and raise queries when further information needed
    • Approve affiliate invoices in workflow to ensure assigned to correct work orders and raise queries when further information needed
    • Review and approve billing correspondence to clients.
    Process execution and Improvement/ SLA/KPI
    • Adhere to the specific steps as per the defined billing SOP. Prepare and update SOP as per business requirement.
    • To ensure that invoicing (and other defined output) are delivered as per the agreed TAT/SLA.
    • Identify the operations gaps, propose to be process to the reporting manager with pros and cons evaluation, and implementing the required process within the agreed timelines,
    • Drafting SOPs in conjunction with the existing process and making necessary modifications as and when required.
    SAP Migration and implementation
    • Play a vital role in ERP migration and implementation. Ensure accuracy and completeness of the transition from the existing ERP to SAP by performing necessary validation checks.
    • Should be flexible in learning, understanding and managing the operations in the new accounting system.
    • Identifying the existing scenarios within the existing ERP system and ensure such scenarios are operating effectively in the new accounting system.
    • Escalating the team queries related to SAP to the designated team and reporting manager and assist the billing team members in timely resolving their queries.
    Reporting /monitoring
    • To Identify and track errors while invoice issued by the billing team and propose necessary control measures to minimize such errors.
    • To review, monitor and present the statistics of the whole billing operations including for each of the control point (Volume, TAT, SLA, KPI, Error rate, query invoices, Escalation cases, etc.).
    Documentation
    • Ensuring proper documentation is available all the time with appropriate backup and supporting information
    Connect with clients/Coordination with internal teams
    • Liaise with clients to resolve the outstanding queries.
    • Connect with internal teams on a regular basis for the efficient and effective resolution of queries.
    • To support to the manager and department as and when requested.

Keyskills :
erpoperations management

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