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Senior Manager, CDD Operations

10.00 to 14.00 Years   Mumbai City   18 Nov, 2022
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    *Role Responsibilities Strategy
    • Awareness and Understanding on the Group AML, Sanctions & CDD Procedures.
    Business
    • Awareness on the Retail and Business Banking CDD Operations
    Processes
    • Able to perform CDD related work which may not be straight forward and repetitive
    • Has good understanding of processes and products
    • Should possess good knowledge on CDD processes
    • Possesses and applies technical expertise to his area of work
    • Keeps up to date with changes to products and CDD, AML processes.
    • Should be well-versed on the money laundering and CDD policies and procedures
    • Able to identify opportunities to automate repetitive logic based manual activities.
    • Perform independent activities concurrently
    • Give inputs from ground level after understanding the big picture
    • Participate in the discussion on any system changes / projects and provide inputs
    • Supports and involves in change management plans in achieving mutual objectives to manage change.
    • To provide support for UAT / UVT during any workflow changes and Field level validations
    • Open to suggestions and experimentation
    • To have a sense of urgency in meeting deliverables in TAT and Accuracy
    • To perform the assigned activities on time with no errors
    Process Management
    • Identify and eliminate process waste (excessive movement & transportation, wait time, defects, underutilized people/resources & non value added processing steps).
    • To conduct process reivew to eliminate the non-value added processing steps.
    • Review the process e2e and update in the share point for any further oppourtunity / defects in the process
    • Assess process health through key metrics
    • To perform periodical KCSA checks to check on process adherence
    • Analyses and remedies inefficiencies in processes
    • Ensure updated DOI s and end to end system / process manual on a regular basis
    • Advises on multiple processes and trains staff.
    • Drive the team on the sense of urgency for change
    • Makes decisions on area of control and can identify issues that need to be escalated
    Capacity Planning
    • Ability to categorize and to quantify the work plans to suit the SLA requirements
    • Review cycle times for correctness of input
    • Develop capacity model for projection of FTE requirements.
    • Comprehensively describes approach to capacity management and reasons behind it, and applies this approach across a broad range of platforms while taking ownership for their capacity management
    • Defines and mitigates capacity risks
    • Displays flexibility in altering plans to achieve objectives or adapt to situations
    Behavioural Capabilities Precision Accuracy
    • Executes tasks and assignments accurately within team and self
    • Possesses ability to differentiate between quality and excellence in the real time BAU activities
    • Able to provide solutions and ideas to bring down errors.
    • Create an error free culture by leveraging behavioural recognition, system requirements and other pressure points
    • Create a collaborative mindset towards driving quality work
    Client Centric
    • Takes ownership of team goals and organizational goals in addition to their own
    • Good understanding of customer s requirements and whats generally offered by other similar set-ups.
    • Able to generate improvement ideas from indicators and drive the team to achieve same.
    • Is able to network with customers and able to manage expectations
    • Is able to serve customer with high quality service within boundaries of policies and procedures without compromising on mandated procedures and able to convince customers on exceptions
    • Is courageous to communicate to the customer on negative trends of service and actual root causes
    ,

Keyskills :
financesalesltdmisaccountancykeeping things simpleenvironmental impact assessment

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