Senior Manager, Immigration, CCC

Job Description

Job Title: Senior ManagerLocation: Mumbai, IndiaReporting Manager: Director Role Summary:Integreon is seeking an experienced Senior Manager to lead the end-to end Immigration operations. Support the team to drive success solutions aligning to client goals. Candidate is required to have rich experience in project management and large-scale operations management skills. Holds the distinction of gaining international exposure by handling clients in the US and UK marketsResponsibilities and Duties:
• Oversee the preparation and filing of non-immigrant and immigrant visa petitions and applications
• Perform thorough quality checks on streams during the implementation and transition phase
• Work closely with the clients and the internal management team
• Oversee the project lifecycle involving identification, development, implementation and post-implementation review
• Conduct effective customer governance Weekly Tactical/Operational Meeting, Monthly Business Review Meeting and Quarterly Business Review Meeting
• Monitor the overall functioning of business processes, identifying improvement areas and implementing adequate measures to maximize the client satisfaction level
• Drive success solutions aligning to client goals
• Set out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs and work processes
• Prepare reports to apprise management of the process operations and assisting in the critical decision-making process
• Recruiting, training and monitoring performance of the team members for maintaining excellence in process operations
• Creating and fostering a healthy environment that facilitates high performance of team members and accomplishments of organizational goals
• Accountable and responsible for maintaining budgets, gross margins, profitability and utilization for the account
• Constantly striving on getting additional business for the organization
• Driving Process Improvement Projects/Initiative (LEAN & Six Sigma)
• Mentoring of team members to ensure succession planning and maintain optimal leadership bandwidth within the team
• Focus and maintain CSAT scores and Net Promoter Score
Required Skills/Abilities:
• Expertise in prioritization, workflow management and managing internally
• Holds the credit of gaining international exposure partnering with various clients, executive management and stakeholders across global locations
• Experience in streamlining business processes, executing improvement processes, accelerating employees strengths, building and empowering teams.
• Experience in handling a team strength of 100+ members across various streams
• Outstanding analytical, writing, and oral communication skills
• Demonstrated ability to work efficiently, meeting demanding deadlines in a fast-paced environment, prioritizing workflow and adjusting to frequent workload fluctuations
Qualifications and Educational Requirements:
• 13 -15 years of experience in the relevant industry
• Green Belt in Six Sigma is preferred
• Possesses excellent leadership skills, communication and team/people management skills
• Possesses strong working knowledge of U.S. Immigration -- Immigrant and Non-Immigrant Visas (preferred)
• Graduate in any stream
Company Information:Integreon is a trusted, global provider of award-winning legal and business solutions to leading law firms, corporations and professional services firms. Our highly trained, experienced staff of over 3,000 employees globally service a comprehensive range of client needs that require scale and expertise, enabling clients to become more operationally efficient. Integreon works with corporations and law firms who rely on our team s experience and expertise in documents, administrative and business services. With delivery centres on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore and onsite delivery of our award-winning services.We are One. We are On. Follow us: https://www.linkedin.com/company/integreon/ Visit us at: www.integreon.com ,

Keyskills :
process operationsfinancequality standardssalessix sigmabusiness solutionsltdlaw firmsleadership skillsus immigrationproject managementaccountancy