Senior Manager, PM, IM

Job Description

* Role Responsibilities Job Summary Define key responsibilities to reflect the duties and responsibilities of this role.
• Lead Change delivery function
Responsibilities Strategy*
• Manage process, communication & expectations around Service delivery, Data Quality & Change Management
• Drive, Lead or Contribute to certain key initiatives within the function
• Lead Change delivery function
Business*
• Responsible for ensuring the expected system stability and data quality is maintained month on month while achieving certain improvements.
• Ensure producing appropriate metrics to govern system, data quality and change.
• Facilitate cross functional team discussions (internal / external) to resolve issues.
• Follow Issue Management tracking mechanism, namely, raising problem ticket, CR, logging into issue tracker, follow up for resolution etc.
• Work on strategic fixes for the issues by prioritising the Change BoW
• Ensure good understanding of function specific concepts and KPIs
• To prioritise Change BoW based on Business criticality and balance out the change release throughout the year with effective utilisation of Tech resources.
• Challenge Technology s solution/effort wherever applicable for an efficient rollout without addition of manual process in BAU.
• Change rollout to be seamless into BAU and required support to be provided post implementation.
• Ensure all BAU aspects of the change and user verification is covered prior to sign-off without any compromise on the data quality.
• Improve Operational Efficiency by improving process controls and increasing the level of end-to-end automation
• Participate in team engagement activities
Processes*
• Ensure adherence to Maker / Checker control and minimize PASS 1 and PASS 2 errors
• Ensure minimal usage of EUCs; reduction of all macros used in the processes
• Ensure DOIs are maintained (that is, review and update as per agreed frequency); include what, why, and how of the processes; understanding of process on why it is being done and its importance as a part of the overall delivery of the service
• Identify opportunities to remove process waste, engage in standardisation of various reporting packs and encourage, drive and support automation initiatives thereby reduce / remove the non-value adds in the process.
• Establish robust control and governance on the process
• Drive productivity and achieve cost efficiencies through continuous improvement initiatives
• Drive a culture to capture appropriate metrics for tracking actual hours/ standard hours/ errors etc
• Ensure detailed documentation and it is up to date for all processes
People & Talent
• Ensure mandatory learnings are completed on time
• Effective collaboration with team
• Handle people management activities
Risk Management
• Ensure operations risks are highlighted in a timely manner at appropriate levels and devise an action item and implement the same
Governance
• Establish robust control and governance on the process
Regulatory & Business Conduct *
• Display exemplary conduct and live by the Group s Values and Code of Conduct .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [team] to achieve the outcomes set out in the Bank s Conduct Principles : [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders*
• Group FP& A
Qualifications Training, licenses, memberships and certifications
• Finance Graduate
• Around 12-15 years of relevant experience
• Minimum of 3 to 5 years in data analysis, reconciliations, setting KPIs and data governance
• Experience around BI and data warehousing tools
• Strong analytic skills and ability to be hands on with data
• Good understanding of banking products / Operations
• Strong communication and interpersonal skills
• Enthusiastic and eager to learn, with a problem-solving mindset/approach
• Experience in People/Project management
ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES AND PROFICIENCY LEVELS*
• Technical Competency Name: Proficiency Levels
• Example: Data Science
• BI Tools Core
• Essbase Core
• SAP Core
About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers ,

Keyskills :
salesdata qualitymiscode of conductaccountancyltd