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Senior Manager Process Excellence

7.00 to 10.00 Years   Mumbai City   16 Jun, 2019
Upcruit Business Services Hiring For Upcruit Business Services
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 14 - 20 Lakh/Yr
IndustryInsurance
Functional AreaProcess Control
EmploymentTypeFull-time

Job Description

Responsibilities:

  • The role is to front end PE initiatives with various stakeholders and will be responsible for:
  • Need analysis and prioritizing challenges in consultation with ExCo or equivalents
  • Identifying and driving projects that would build in efficiencies across functioning of various units
  • Delivering best in class customer experience
  • Periodic reviews and updates of PE interactions & involvements
  • Swiftly connect with stake holders and manage the perceptions by engaging in delivery of quick yet effective solutions on burning needs
  • Be the SPOC and PE mascot:
  • Stakeholder Management, reviews, project governance, MISs & Communication
Performance Measures:
  • Identification of business needs and converting them in to projects
  • Identification of gaps in the existing process and arriving at the best suitable solution across all stakeholders
  • Roll-outs, upgrades and other process governance activities
Functional Skills:
  • Proactively identifying Gaps and formulating action plans / seamless processes
  • Leading the service quality transformation effort and delivering on the framework
  • Substantial experience with operational or project management - preferably handling various functional interactions
  • Being able to influence stakeholders for sign off of processes
  • Logical approach to highlight the process improvements to Management Team
  • Able to manage time and priorities effectively

Keyskills :
roject managementoperational managementstakeholder management

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