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Senior Manager, production

5.00 to 10.00 Years   Mumbai City   17 May, 2022
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.Role Responsibilities
    • The candidate will be responsible for owning end to end production issues.
    • The candidate will be responsible to partner with project team, product engineering team and business leads in ensuring the service levels are met and take end to end ownership of the Production support.
    • The candidate will be responsible for acting on the functional/technical activities of assigned to him/co-staff including incident, problem, and change along with SLA management.
    • Contribute to planning and implementation of software and hardware upgrades.
    • Analyze trends and feed into the continuous improvement project wherever there are opportunities.
    • Communicate / escalate and co-ordinate for platform issues pro-actively with vendors and users.
    • Ability to complete the major tasks assigned to the team.
    • Knowledge base creation & training the team on technical skills.
    • Analyze the production issues and raise JIRA s wherever applicable.
    • Documentation of Production issue resolution as part of PSS Knowledge Portal.
    • Work with Capacity Management team to provide the required inputs on the capacity related parameters.
    Regulatory & Business Conduct
    • Display exemplary conduct and live by the Group s Values and Code of Conduct.
    • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    • Lead to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
    • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
    • Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
    Key Stakeholders
    • CSG, Regional DCDA Teams
    Our Ideal Candidate
    • JAVA,J2EE.
    • Oracle/PL Sql.
    • AIX and Shell Scripting.
    • Agile methodologies and tools such as Jira.
    • Spring Boot based Micro-services beneficial.
    • Monitoring tools such as ITRS, BMC, Splunk, AppDynamics.
    • WaaS, MQ and Unix technologies.
    ,

Keyskills :
financesalesltdmisaccountancyboard of directorskeeping things simplehuman skillslife insuranceservice levelsissue resolution

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