Senior Manager, Products

Job Description

The Role ResponsibilitiesPlanning & Controls

• Design, maintain and lead the delivery plan across the Property & Audit Functions, for both onboarded applications (upgrades, migrations, decommissioning, ) and new applications (projects and programmes)
• Manages the delivery schedule and prioritization process
• Support the Project Managers and Programme Managers in strengthening project controls and governance, driving consistent practices across the team to support more predictable delivery. Ensure staff are aware of and comply with relevant standards, policies and processes including the Project Governance Policy, the Project Management Standards and the System Delivery Framework (SDF).
• Provide practical guidance to Project Managers in initiating / structuring programmes and projects.
• Ensure projects are set up to facilitate the creation of integrated, rolled up plans (at a portfolio and program level) for executive consumption, enabling integrated planning and dependency management.
• Ensure measurable exit criteria are established for project deliverables so governance and controls can be applied and any deviations tracked accordingly.
• Monitor deviations to program / project plans at milestone level. Ensure slippages are tracked and managed and issues are reported and managed to resolution.

Monitoring & Reporting

• Support the Head of technology in setting up an appropriate governance and reporting structure, tracking and reporting critical milestones, major dependencies and performance metrics including the health, risks and issues impacting the portfolio.
• Ensure Clarity is up to date including: project static, RAG status, key milestones, financials, risks, dependencies, issues, resource forecasts and weekly status reports.
• Create periodic and ad hoc reports and presentation materials. Analyse project information in Clarity to provide insight on project quality. Conduct gap and root cause analysis based on findings. Engage the Clarity Helpdesk on complex reports and work with them to simplify processes and improve the quality of data and reporting.
• Ensure project closure activities are completed in compliance with Group standards and policies. Review delivery status against PED commitments in Closure Reports. Ensure post implementation reviews are conducted and lessons learned captured and used on future projects. Ensure benefits realisation ownership is handed over.

Risks, Assumptions, Issues & Dependency Management

• Ensure top RAIDS are proactively identified, managed and reported across the portfolio.
• Identify projects in trouble and help to bring them back on track. Escalate issues which need intervention.
• Identify and help manage critical path and portfolio / program level dependencies to support decision making and tracking. Work with relevant teams to ensure effective collaboration and insight into dependency.
• Ensure RAG status is reported appropriately to the requisite committees.

Quality Management

• Conduct quality reviews of key PRC submissions (PED, Red packs, Closure Reports, Benefit Reports): ensure they are high quality and submitted on time.
• Schedule and conduct health check reviews of projects :
• Ensure project artefacts are properly documented and protected / controlled, in appropriate document repositories, and all minimum standards are adhered to.

Resource Management

• Ensures resource allocation is in line with Delivery requirements
• Manage, track and report on (i) resource allocations and bookings and (ii) resource assignments and utilisation
• Manage, strengthen and guide the team on resource management (planning/forecasting, approvals, sourcing, allocations, capacity management, onboarding/offboarding).
• Proactively identify and resolve potential resource issues / conflicts across the portfolio.

Governance

• Partnering with the Portfolio Manager, establish a portfolio view of work and resources for designated segment.
• Ensure timesheets and status reports are submitted on time, to the requisite quality.
• Manage the operational breakdown structure of the team to deliver an efficient operational model and transparent and predictable financials.
• Embed the Group s values and code of conduct to ensure that adherence with the highest standards of ethics and compliance with relevant policies, processes and regulations among employees form part of the culture.
• Ensure compliance with all governance frameworks where there are direct touch points with them or any subsequent downstream influence from the ITO Team, including the Data Management Framework.
• Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines.
• Ensure timely escalation of issues to the Head, Technology.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Property & Audit Domain Clients
• Functions MT members, Operations and COO
• ITO engineering, build and run teams
• Architecture and Technology Support teams
• Supply Chain Management, Risk, Legal, Compliance and Audit teams
• External vendors

Other Responsibilities

• Perform other responsibilities assigned (i) by the Head, Technology, and (ii) under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

• BE, MCA,
• Technical Certifications in any technology
• Technical: Should be having hands on technology(Cloud) on-boarding experience and exposure to LEAP.

• Preferred
  • In-depth knowledge / expertise of systems in designated segment.
  • Experience in systems development.
  • Having prior working experience in SCB.

Knowledge & Skills

• A track record of success in project management and PMO roles (preferably in IT and/or a financial services environment) including but not limited to:
  • Managing enterprise project portfolios with multiple concurrent, interdependent projects.
  • Project financial management and control (project budgeting, forecasting, expenditure, accruals and recoveries).
  • Resource planning.
  • Vendor management.
  • Risk management and control.
• A solid understanding of, and experience with standard project management methodologies including waterfall, SDLC, Agile and preferably QMF and SDF.
• Advanced proficiency in using Clarity
• Proficiency in MS PowerPoint, Jive and SharePoint.
• Organised and has excellent attention to detail and accuracy.
• Proven ability to prioritise issues within a large, rapidly changing environment and manage a wide variety / high volume of tasks while maintaining quality delivery.
• Understands the operational environment, processes and controls needed to execute requirements. Handles sensitive matters with discretion and confidentiality.
• A results-driven professional. Takes ownership to deliver, with a high level of flexibility and a preparedness to roll up his/her sleeves to get the job done. Proven success in holding individuals accountable for progress against agreed deliverables.

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Keyskills :
code of conductroot causehealth checkmisrecord of successroot cause analysisbanking lawltdproject planssalesaccountancyfinancedata managementquality reviewsstatements of work sow