Senior Manager, TB Governance, Risk and Conduct

Job Description

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The Role Responsibilities The role holder is responsible for supporting overall risk & governance processes across all Principal Risk Types (PRTs) impacting Transaction Banking, ensuring consistency and efficacy of Policy and Standards application across Transaction Banking. This includes:
• Supporting the TB Risk, Governance and Conduct team with the execution of the strategic TB Governance agenda, ensuring the right risk, control and governance environment is in place for the TB business and to meet SMR and Reasonable Steps compliance
• Being the secretariat for the Transaction Banking Non-Financial Risk Committee ( TB NFRC ) and the TB Conduct and Supervisory Forum
• Working with second line partners in Group Operational Risk, CFCC and ICS to ensure appropriate Policy and Standards requirements are being met within TB governance routines and continuous improvement remains front and centre
• Owning select pan TB Risk and Control initiatives (e.g. Model Risk, Data Management, Conduct Risk), mobilising business and COO teams to meet specific Group requirements or compliance to Standards
• Supporting new or updated Policy and Standards roll outs across TB, working with business Group Process Owners and Risk Teams to ensure appropriate feedback is provided, business impact assessments completed and the necessary controls are implemented in a consistent manner across TB
• Supporting Product Managers and Product COO teams in ensuring appropriate Product Governance processes are in place and consistent across TB, in collaboration with second line partners.
• Supporting Data Management risks and impact to TB, ensuing TB compliance with changing internal Standards and regulations by working with the Product COO teams
Detailed responsibilities: Governance
• Responsible for the NFRC secretariat: administering meeting invites, ensuring all NFRC inputs are submitted on time with appropriate quality control, creating and circulating the NFRC packs, and ensuring meetings are run efficiently with accurate minutes and actions recorded.
• Support the TB Conduct agenda ensuring the Conduct and Supervision Forum packs are prepared and the relevant MIS is collated and shared with the Conduct Lead
• Support the continuous improvement of the governance committees
• Responsible for Singapore Outsourcing Governance requirements, including Compliance approvals, SLAs monthly Service Review Meetings (SRMs), and management of the Compliance Advisory System (CAS)
• Responsible for Group Authorized Signature Book (GASB) & Powers of Attorney (PoA) administration, including acting as the single point of contact for requests (new request, amendment, deletion), ensuring due process and record keeping
• Support TB Data Quality Management Framework (DQMF) related tasks and MI, including production of monthly TB NFRC risk profile submission and managing the TB Data Management Sharepoint
• Support TB Model Risk Management, including acting as the point of contact for the Model Risk team, ensuring all models are registered in the Group s model inventory workspace (GAME), and provide relevant NFRC updates Support Product Management governance processes, including reviewing Group Product Governance reports for escalation of issues, producing and sharing Product risk data with Product Managers each quarter to support Periodic Product Reviews
• Support improvements in Product Governance across TB, resolving issues and always looking to continuously improve by working with Product COOs, Product Management, Group Product Governance and wider Group stakeholders.
• Support maintenance of RSD documentation, working with SMR team stakeholders to make necessary changes to Governance processes as required
• Support tracking of incoming Policies and Standards, working with Product COOS to ensure timely assessments / implementation / dispensations / remediation
• Support maintenance of TB training populations for pan TB (Group wide) training needs. Engage the business and Product COOs on training applicability and gaps.
• Ownership of specific initiatives to drive more effective end to end Governance across TB business and COO functions
• Escalate issues, blockages, challenges and trends as required
Risk Management
• Own specific initiatives to drive more effective risk management or compliance with Group Policies and Standards across all Principal Risk Types (PRTs)
• Support the RCSA, ensuring the Product Risk and Control teams are completing the required assessments with Process Owners and Second Line risk owners
• Support the bi-annual Process Universe Top Down review, capturing significant changes from RCSAs, emerging risks and ongoing actions to improve the Process Universe
• Support regular dialogue with relevant stakeholders in Transaction Banking, Risk Control Owners and Functions are informed of product changes, regulatory changes, new Policies and Standards, compliance reviews and audits
• Support maintenance of the TB Process Universe to ensure it is updated to reflect business strategy and organisational changes, and meets requirements laid out in the SMR.
• Interact with Product Risk and Control teams on any material risk events or complaints to ensure adequate remediation is being taken and appropriate reporting done to MT members
• Own and administer Operational Risk issues and actions in M7 as required
• Support a culture of improved awareness of business controls, governance and supervision responsibilities amongst relevant staff in the region
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Key stakeholders:
• Head, Business Risk, Governance and Conduct, TB
• Transaction Banking Management Team
• Transaction banking Operations Management team
• Transaction Banking first line Risk and Control Teams
• Internal Audit
• Business & Country Compliance teams
• TB and Product NFRC members
• Group Operational Risk
Other Responsibilities Live the values:
• Do the right thing: Be brave, be the change
• Never Settle: Continuously improve and innovate
• Better together: Build for the long term
Our Ideal Candidate
• 3+ years of Experience in a Banking or Financial Services related role
• Highly organised, methodical and detail oriented
• Proactive self-starter, with an ability to independently drive initiatives
• Track record of high-quality delivery
• Excellent communicator with ability to influence stakeholders at all levels
• Strong analytical skills, with the ability to interpret large volumes of information
• Relevant experience in operations, business analysis and project management
• Understanding of the Bank s Operational Risk Framework or equivalent experience gained in other organisations
• Demonstrated history of applying sound judgement with critical thinking skills and courage necessary to perform a control role and maintain effective working relationships
• Knowledge of Transaction Banking products and processes would be desirable
Role Specific Technical Competencies
• Business process design
• Process management
• Operational risk
• Regulatory environment
• Internal controls
• Risk management
• Interpersonal relationships
• Banking products
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Keyskills :
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