Senior Officer

Job Description

*About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Role Responsibilities Job Purpose To supervise the day-to-day processing activities related to the payments/collection s services with the primary purpose of meeting service standards.To ensure compliance of all internal procedures, operational controls and regulatory requirements.To ensure strict compliance of internal procedures in line with the standards laid down as per DOITo provide support to all the products and services assigned by Unit Manager.To ensure that the standards and benchmarks set for the Sections are being adhered to and to perform the necessary authorizations/checks on the processing.Key responsibilities To provide Cash related Services to Customers/Internal stakeholders and to meet turnaround times as per the Service Level Agreement & productivity standardsResponsible for monitoring operational & customer service activities of Cash Management Services.Verification & monitoring of transactions of all INR Payments.Ensure preparation of Reports, Returns (Group and Regulatory) and submission of the same within agreed time schedules.Organisation of work flow to achieve maximum productivity & regular monitoring of the performance of the team & improve efficiencyMonitoring, timely reporting/escalation to the Unit Manager, and taking corrective action of irregular items to facilitate early resolution.Comply with internal operating procedures & Control Standards & perform KCS checks.Train, motivate and educate staff to meet requirements expected of them.To ensure speedy resolution of customer queries & complaints, in accordance with laid down procedures & Quality standardsAssist Manager in monitoring all transactions to ensure obligations duly met. Performing Sign. Verification & Call Back as per CMO procedure.Ensure Compliance of all the polices and procedures issued in relation to money laundering prevention.Ensure strict implementation of Group Policies on KYC. Follow laid down escalation procedures.Perform Custodian functions, as laid down in the DOI/policies.Be aware of the BCP Plan of the unit and roles/responsibilities assigned therein.Anti-Money Laundering Perspective To assist the Business Unit Head to ensure appropriate internal controls are in place and anti money laundering and KYC procedures are duly documented and adhered to.To monitor the operation of such procedures and controls and regularly review them to ensure they reflect any changes in products, systems, policy or regulations.To act as one of the points of contact for the unit to work with the ML prevention officer (MLPO) in the country and to ensure money laundering prevention and compliance risk issues of the unit are addressed.To assist the Business MLPO on policy dissemination and communication of money laundering prevention measures to raise staff awareness.To suggest process changes if local conditions warrant making the processes stronger.To ensure that proper risk classification is done at the time of approving transactions.To report any transaction where funds appear to originate from suspected illegal sources.To complete review of all relevant reports.To raise awareness on KYC/ML.To report any suspicious transactions immediately as per laid down procedures.Healthy and Safety Responsible for working with the Bank to ensure a safe and healthy workplace for all. Take reasonable care for the health and safety of co-workers and those who may be affected by own actions or omissions;Co-operate with Management to support and promote Health and safety in the workplace;Ensure that own actions do not put others at risk;Work in a healthy and safe manner;Encourage others to work in a healthy and safe manner;Report all accidents* and incidents**; andBring to the attention of the management any hazard in the workplaceORMA Perspective Report Unit s Operational Risk issues and losses to UORMAssist UORM in developing and updating of procedures, controls and monitoring plans for operational risk management.Act as OR coordinator for the section / unit.Act as RP (Backup) for the unit, as assigned by LM, and perform KCSA Checks within stipulated timeframe and update observations in Optial.To identify and report all exceptions or non-compliance to standard controls.To identity and report all weaknesses inherent in the standard controlsTo maintain proper record keeping on all KCSA related activities.To maintain independence in the conduct of KCSA, i.e. not selecting and reviewing sample of self-performed transactions.Archival Representative Support the Archival Portfolio for the Department/Business.Liaise with the external vendor to ensure Archival and Retrieval are carried out as stated in the policy document without exception.Maintain MIS with regard to documents archived with due acknowledgement from the vendor for each of the files.Ensure that the vendors meet the TAT at all times with regard to retrieval.Provide inputs to National Archival Manager on a regular basis on status of Archival for each department / business as & when requestedVisit our careers website www.sc.com/careers ,

Keyskills :
anti money launderingaccountsbankingcustomer servicemis