Senior Officer

Job Description

Role Responsibilities Strategy
• To manage the relationship between In-country, IMO and the business units as well as between other team members within CLM Ops.
Business
• To co-ordinate with respective In-country, IMO teams and ensure that all activities are completed as per agreed Service Level Agreement.
• Ensur there are NIL exceptions/Customer complaints
Processes
• To maintain high quality in capturing details as per the request received in TP systems (where ever applicable) and driving the same across the team.
• To ensure error free work with no operating losses where ever applicable
• Handle complex set ups error free for better customer experience
• Ensure NIL miss in servicing the client requests in order to meet the TAT
• Refer DOI s or co-ordinate with Team leads in case of clarifications required
• Authorise requests as per DOI without any deviations
People and Talent
• To provide guidance to team members on operational issues.
• Assist the Officers and groom them as successor
• Log in as per the shift plans and adhere to the break thresholds
• Be flexible and provide extended support in case of urgent requests
Risk Management
• Ensure that Key Control Standards are adhered to.
Governance
• Compliance with all relevant Group Policies related to CLM Ops / CDD as applicable
• Compliance with the Group Money Laundering Prevention Policy
• Compliance with Group Operational Risk procedures
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank s Conduct Principles : [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Our Ideal Candidate
• Graduation
ROLE SPECIFIC TECHNICAL COMPETENCIES
• communication Core
• Graduation Core
• Analytical skills Core
• Problem solving abilities Core
About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers ,

Keyskills :
retirement savingscustomer servicecddfinancial marketsclmoperational risksalespersonal responsibility