Senior Software Engineer - Operations (NOC)

Job Description

We are looking for talented engineers with strong foundations who can learn and pick up new tools on the fly. We want you to share our passion for developing products that will help change the landscape for fin-tech in India. You would be working with the latest web technologies to build new features, improve performance and reliability of existing features, and improve our development processes as we scale our company.About the TeamWe are a Formula-1 team where every millisecond counts. Here, we are continuously innovating and building highly scalable backend systems and strategies that gives a seamless experience to our customers even during large volume of traffic hitting our systemsA glimpse of what we do:- Creating and improving multiple products via continuous delivery- Embrace and enable DevOps culture within the organization- Data driven approach to build new products and features- Build new tech innovations to improve business processes and enable our various departments to help service our customers betterExperience: 4 to 7 yearsThe Senior Engineer Operations is responsible for supporting critical and escalated issues. Take end to end responsibilities of newly assign tasks to the application support team. Coordinate with respective stakeholders, if there is any query on task assignment. The another part of this role is to mentoring/supporting junior team members for day to day issue handling.Education : Should have Bachelors degree in Computer Science or Engineering.Responsibilities: - Effectively address client queries with timeliness and accuracy.- Understand client requirements and ensure effective business delivery is achieved.- Responsibility for providing solutions/workarounds to customers problems, in a fast and professional manner, within SLA restrictions.- Support junior staff in resolving complex queries and tasks.- Support the team in various ad-hoc tasks and activities assigned to the group.- Create knowledge base content to capture new learning for re-use during troubleshoot similar issues.- Contribute towards process improvement ideas on productivity, accuracy turnaround time of Incident handing and response to the customer queries.- Troubleshoot the issues and escalate it to the engineering team when the problem is beyond the scope of Application support or falls out of the support team s expertise.- Handle critical escalations and mitigate the issue. Responsible for learning new work processes and procedures required for the team, including creating appropriate training materials and training sessions.- Ability to work under pressure, multi-task and to deal with conflict / crisis (i.e. realize something is important or will quickly become critical) on large-scale products.- Commitment to quality and excellence.- Ability to learn independently, research products and technologies using the available internal resources and documentation.- Flexible in the working hours and ready to provide 24/7 oncall support for L1 support team on rotational basis.Key Skills:- Fluent in English language with good written and verbal communication skills.- A strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.- Excellent knowledge of popular SQL/NoSQL database.- Knowledge of HTTP, REST, SSH, Telnet, SSL, DNS and web applications works.- Excellent knowledge of Linux/unix systems- Excellent time management and organizational skills, and ability to handle multiple concurrent tasks with minimal supervision.- Understanding of Statistics skills will be an advantage.- Good to have knowledge on application monitoring tools : Zabbix, Nagios, Splunk, Sumo Logic.- Experienced in working with critical application support projects. Good to have experience and knowledge with web application architecture.- Understanding of the integrations and flow of applications.A basic requirement but one that many forget: Make sure you go through our website , download our app and give us feedback!,

Keyskills :
sql serverjavasqlcustomer relationsjavascriptweb applicationtime managementcomputer scienceweb applicationsbusiness deliveryapplication supportweb technologiesmonitoring tools