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Senior Support Analyst

5.00 to 7.00 Years   Mumbai City   06 Aug, 2021
Bnp Paribas
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software,Network / System Administration
EmploymentTypeFull-time

Job Description

This role is for a technical support position and they will be responsible for overseeing the support of Unix Team Infrastructure servicesDirect Responsibilities

  • Perform BAU support operations of Unix, Linux, Ubuntu, CentOS and related systems in APAC.
  • Manage and install server operating systems on both physical hardware and virtual environments.
  • Plan, test and execute Production changes successfully following BNPP Change Management process.
  • Manage Priority 1 issues to help define and communicate the issue and any necessary changes needed to resolve the issue.
  • Able to work autonomously and as part of a team using strong analytical and troubleshooting skills supporting Unix, Linux, Ubuntu, CentOS server technology during APAC Shift hours i.e from 07:00 to 20:00 hrs HKT
Contributing Responsibilities
  • Technical ability to give support for L2/L1 incidents of Unix Server Operating Systems it includes Health Check-up, Monitoring alerts and take preventive and reactive actions. Good troubleshooting skills.
  • Experience on virtual technology platforms such as VMware websphere 6.x or Microsoft HyperV 2019.
  • Perform gap analysis of the existing infrastructure, create implementation plan to bridge the same.
  • Conduct OS-level and VMware patch planning, coordination and execution using patch management tools and Security Expressions ( Hardening of OS )
  • Experience using Centrify for authentication and privilege account management is preferred (but not essential)
  • Capacity Management for disk, memory CPU etc. and Forecasting the recommendation. Intermittent resource usage and optimization advice.
  • Strong knowledge on governance, server build and administration of IT services in cloud based environments
  • Relishes taking ownership, being totally hands-on and comfortable directly interfacing with people at all levels of the organization.
Technical & Behavioral CompetenciesRequired Technical Knowledge/Skills:
  • At least 5+ years of technical experience in as many of these operating systems (OS):
    • Red Hat Enterprise Linux 7.x / 8.x
    • IBM AIX 7.x / 8.x,
    • Ubuntu 18.x / 20.x
    • CentOS 7.x
  • Good Understanding and Knowledge of Cloud Fundamentals is required for this role
  • Experience on virtual technology platforms such as VMware websphere 6.x or Microsoft HyperV 2019.
  • Candidate must be competent on how to install the OS on physical servers and virtual servers.
  • Working experience with day to day tasks like vMotion, P2V,Clustering, Performance Monitoring, Basic CLI Commands, Alerts, monitoring, & DRS, backup and recovery.
  • Hardware and Networking Knowledge on Server Hardware Multiple Vendors, Remote Management Tools, Software & Hardware RAID, Technical understanding on network topologies & devices, Storage Devices
  • Strong knowledge on governance, server build and administration of IT services in cloud based environments
  • Aware of all critical changes to infrastructure and applications that could impact service delivery to their business customers.
  • Be service oriented, customer focused, positive, committed and have an enthusiastic can do attitude.
  • Be willing to do shift work and some weekends. Also be on call or attend incident calls outside office hours at short notice.
  • Demonstrate a systematic and logical approach to problem-solving
  • Able to follow the bank s standards, processes and procedures.
  • ITIL 4 Foundation qualification.
Other Value-Added Competencies:
  • Knowledge and experience with Powershell, PowerBI, Ansible Tower, Ivanti, Veritas and BMC software.
  • Experience using or supporting VSAN, iSCSI, DAS, NAS, SAN storage technologies.
Specific Qualifications (if required) : Professional certification in any of the listed Unix OS, *NA

Keyskills :
unixsqlchange managementincident managementslait servicesgap analysisretail bankingcustomer focusproblem solvingglobal deliveryservice delivery

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